Job summary
Job post source
This job is directly from EWTN
Job overview
The Viewer Services Representative role at EWTN involves providing attentive and positive customer service to the audience, supporting the mission of sharing the Gospel through various communication channels.
Responsibilities and impact
The representative answers audience questions via phone, email, and mail, responds to inquiries about different network areas, takes prayer requests, troubleshoots orders, processes donations, and ensures excellent customer service.
Compensation and benefits
The position offers a competitive salary, comprehensive benefits including Health, Dental, Vision, Life & Disability insurance, a Retirement Savings Plan, 11 paid holidays, generous paid time off, and tuition reimbursement for continuing education.
Experience and skills
Candidates should have 1-2 years of customer service or call center experience, strong verbal and communication skills, proficiency in MS Office and data entry, bilingual English and Spanish skills, and be practicing Catholics knowledgeable about the faith and EWTN's mission.
Career development
Opportunities include learning alongside experienced employees, contributing new ideas, and tuition reimbursement for online education and degree programs.
Work environment and culture
EWTN offers a caring, family-oriented environment valuing work-life balance, with opportunities for worship at work including Mass participation, chapel visits, and annual retreats.
Company information
EWTN is a Catholic media network founded by Mother Angelica, focused on sharing the Gospel worldwide through various media platforms.
Job location and travel
This is a full-time remote position eligible for U.S. based candidates.
Unique job features
The role uniquely combines customer service with faith-based mission work, allowing employees to integrate their religious values with their professional duties.
Company overview
EWTN, or the Eternal Word Television Network, is a global Catholic network that provides religious programming through television, radio, and online platforms. Founded in 1981 by Mother Angelica, a Poor Clare nun, EWTN has grown to become one of the largest religious media networks in the world. The company generates revenue through donations, sponsorships, and the sale of religious materials. Key historical milestones include the launch of EWTN Radio in 1992 and the expansion into digital media, ensuring a broad reach for its faith-based content.
How to land this job
Position your resume to highlight your customer service experience, especially in call centers or similar environments, emphasizing your ability to handle diverse communication channels like phone, email, and written correspondence.
Focus on showcasing your bilingual skills in English and Spanish with strong verbal and written communication abilities, along with technical proficiency in MS Office and data entry.
Apply through multiple platforms including EWTN’s official corporate careers page, LinkedIn, and other job boards where EWTN posts this role to maximize your exposure.
Connect with current Viewer Services Representatives or team members in EWTN’s customer service or audience relations division on LinkedIn. Use ice breakers such as asking about their experience working remotely at EWTN or inquiring how they balance mission-driven work with daily tasks.
Optimize your resume for ATS by incorporating keywords from the job description like 'customer service,' 'bilingual English and Spanish,' 'data entry,' 'prayer requests,' and 'technical proficiency in MS Office' to ensure it passes automated screenings.
Leverage Jennie Johnson’s Power Apply feature to automate tailored applications, identify multiple application channels, and find LinkedIn contacts for networking, allowing you to focus your time on preparing for interviews and deepening your knowledge of EWTN’s mission.
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