Job summary
Job post source
This job is directly from Stop & Shop
Job overview
The Customer Service Manager at Stop & Shop leads the Customer Service departments to ensure operational excellence, community impact, and financial success within the retail grocery environment.
Responsibilities and impact
The role involves overseeing daily operations of Customer Service including Front End, Online Pick-up, and Cash Office, managing recruitment and training, ensuring compliance with safety and labor laws, driving customer service excellence, managing budgets, and engaging with the local community.
Compensation and benefits
The position offers competitive salaries, comprehensive benefits, associate discounts, and opportunities for professional development and career growth.
Experience and skills
Candidates should have 1-3 years of supervisory or leadership experience preferably in retail grocery, strong communication and leadership skills, multitasking abilities, and a passion for customer service; a bachelor's degree is preferred but equivalent experience is acceptable.
Career development
Stop & Shop provides opportunities for professional development and career growth within a supportive team environment.
Work environment and culture
The company culture values diversity, inclusion, and a positive work environment dedicated to serving local customers and communities.
Company information
Stop & Shop is a long-established retail grocery leader with over a century of service, employing more than 50,000 associates and committed to community engagement and operational excellence.
Team overview
The candidate will join a team of associates focused on customer service and community support within the Customer Service departments.
Job location and travel
The job is located at 1277 Liberty St, Springfield, MA, USA, within a retail store environment.
Unique job features
The role uniquely combines operational management with community engagement and diversity initiatives, emphasizing both business results and social impact.
Company overview
Stop & Shop is a prominent supermarket chain in the northeastern United States, offering a wide range of groceries, household items, and pharmacy services. Founded in 1914, the company has grown significantly, becoming a subsidiary of Ahold Delhaize, a global food retail group. Stop & Shop generates revenue through in-store sales, online grocery delivery, and loyalty programs. Key historical milestones include the introduction of the first self-service supermarket in 1941 and ongoing innovations in digital shopping experiences.
How to land this job
Position your resume to highlight leadership and supervisory experience in retail grocery, specifically managing Customer Service departments like Front End, Online Pick-up, and Cash Office, as these are core to the role at Stop & Shop.
Emphasize your ability to drive operational excellence, manage budgets, ensure compliance with safety and sanitation standards, and foster a positive, inclusive team culture that supports associate development and customer service excellence.
Apply through multiple platforms including Stop & Shop's official corporate careers site and LinkedIn to maximize your visibility and increase your chances of being noticed for this Customer Service Manager role.
Connect with current Stop & Shop employees in the Human Resources and Customer Service divisions on LinkedIn; use ice breakers like commenting on recent community engagement initiatives or asking about their experience managing customer service excellence to start meaningful conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service management,' 'retail operations,' 'team leadership,' 'compliance,' 'budget management,' and 'community engagement' to improve your chances of passing automated screenings.
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