Job summary
Job post source
This job is directly from Specialized Packaging Group
Job overview
The Customer Service Representative Tier 1 role at Specialized Packaging Group involves managing customer orders and inquiries to ensure customer satisfaction and smooth order processing.
Responsibilities and impact
The role includes order management in the ERP system, responding to customer inquiries, coordinating with internal teams, maintaining professional communication, resolving customer concerns, keeping accurate records, and staying updated on product knowledge and company policies.
Experience and skills
Candidates need 1-3 years of customer service experience, excellent verbal and written communication skills, strong problem-solving abilities, patience, professionalism, and proficiency with Microsoft Office and Amtech ERP; Spanish is a plus.
Company overview
Specialized Packaging Group (SPG) is a leading North American manufacturer of protective packaging solutions, catering to industries such as food, pharmaceuticals, electronics, and industrial goods. The company generates revenue by designing and producing custom corrugated packaging, molded pulp products, and sustainable packaging solutions, emphasizing innovation and environmental responsibility. Founded in 1970, SPG has grown through strategic acquisitions and investments in advanced manufacturing technologies, solidifying its position as a key player in the packaging industry. Candidates should note SPG's commitment to sustainability and its focus on serving diverse, high-demand markets.
How to land this job
Tailor your resume to highlight your experience with order management in ERP systems, customer communication, and problem resolution, which are key responsibilities for this role at Specialized Packaging Group.
Emphasize skills in Microsoft Office, particularly Excel, and any familiarity with Amtech ERP or similar systems, as well as your ability to maintain accurate records and handle multiple tasks efficiently.
Apply through multiple platforms including Specialized Packaging Group’s corporate career page and LinkedIn to maximize your chances of being noticed for this Customer Service Representative position.
Connect with current customer service team members or supervisors at Specialized Packaging Group on LinkedIn; use ice breakers like commenting on recent company news or asking about the team culture and customer service strategies they find most effective.
Optimize your resume for ATS by incorporating keywords from the job description such as 'order management', 'customer inquiries', 'ERP system', 'conflict resolution', and 'Microsoft Office' to ensure it passes initial automated screenings.
Jennie Johnson’s Power Apply feature can automate applying through multiple channels, tailor your resume for ATS, and identify relevant LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and enhancing your skills.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.