Werfen North America

Software Systems Technical Support Rep III - Transfusion and Transplant

BEDFORD, MAPosted 20 days ago

Job summary

  • Job post source

    This job is directly from Werfen North America

  • Job overview

    The Software Systems Technical Support Rep III role at Werfen North America provides expert-level technical support for software used in clinical diagnostics, focusing on the Transplant business to ensure software reliability and compliance.

  • Responsibilities and impact

    The role involves managing customer inquiries, diagnosing and resolving software and system issues, supporting software deployment and patch management, collaborating with development teams, providing training, and ensuring regulatory compliance.

  • Experience and skills

    Requires a bachelor's degree in a related field, 5+ years in IT support within medical device or healthcare technology, certifications like CompTIA A+, Network+, Security+, and proficiency in Windows/Linux, networking, SQL, scripting, and regulatory knowledge.

  • Job location and travel

    The position requires up to 30% domestic travel and involves working in a clinical environment supporting software and hardware systems across North America.

  • Unique job features

    The job is distinguished by its focus on regulated medical device software support, involvement in cross-functional collaboration, and adherence to strict quality and regulatory standards.

Company overview

Werfen North America is a leading provider of specialized diagnostic solutions for hospitals and clinical laboratories. They generate revenue by offering a range of products and services, including in vitro diagnostics, clinical chemistry, and patient blood management systems. Founded in 1966, Werfen has a rich history of innovation and expansion, becoming a global player in the diagnostics industry. Their commitment to improving patient care through advanced technology and reliable diagnostics makes them a significant entity in the healthcare sector.

How to land this job

  • Tailor your resume to emphasize your 5+ years of IT support experience in Level 3 or senior roles, especially within medical device or healthcare technology, highlighting expertise in Windows and Linux server management, networking, and cybersecurity.

  • Showcase your proficiency in SQL database management, scripting languages like C#, Python, and Bash, and your ability to troubleshoot complex software and hardware issues in regulated environments adhering to FDA and HIPAA standards.

  • Apply through multiple platforms such as Werfen North America's official corporate careers page, LinkedIn job postings, and relevant job boards to maximize your application visibility and chances of consideration.

  • Connect with current employees in Werfen's Transfusion and Transplant software support or R&D teams on LinkedIn, using ice breakers like commenting on recent company innovations or asking about team collaboration on software deployment challenges.

  • Optimize your resume for ATS by including keywords from the job description such as 'technical troubleshooting,' 'software deployment,' 'regulatory compliance,' 'customer-facing support,' and certifications like 'CompTIA A+,' 'Network+,' and 'Microsoft Certified Windows Server.'

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