Job summary
Job post source
This job is directly from Filevine
Job overview
The Expert Team Trainer at Filevine will effectively teach customers how to utilize Filevine software, ensuring they understand and can leverage the product to meet their needs.
Responsibilities and impact
The role involves leading issue remediation, identifying learning opportunities, creating training content, maintaining product knowledge, and supporting other expert teams, with occasional travel for onsite training.
Compensation and benefits
Benefits include medical, dental, and vision insurance, competitive pay, maternity and paternity leave, short and long-term disability, ergonomic workstations, and opportunities for learning from leadership.
Experience and skills
Candidates must have a Bachelor's degree, 1-2 years of training experience, strong communication skills, curiosity, and the ability to manage competing priorities independently.
Career development
There are opportunities to learn from a dedicated leadership team and grow within a rapidly expanding company.
Work environment and culture
Filevine promotes a dynamic and collaborative work environment focused on helping organizations thrive, with a commitment to equal opportunity and reasonable accommodations for disabilities.
Company information
Filevine is a leading technology company specializing in cloud-based workflow tools for the legal industry, recognized for its innovative solutions and rapid growth.
Team overview
The candidate will join the Customers for Life department, which consists of product experts focused on customer support, technical problem-solving, and education.
Job location and travel
The position is in-office at a centrally located open office building in Sugar House, with travel required 2-3 times quarterly for client training.
Unique job features
The role offers unique opportunities to create best practices and contribute to the development of training content that enhances customer adoption.
Company overview
Filevine is a leading legal case management software company that provides cloud-based solutions for law firms and legal professionals. They make money through subscription-based services, offering various plans that cater to different needs within the legal industry. Founded in 2014, Filevine has grown rapidly, becoming a key player in legal tech by continuously innovating and expanding its product offerings to improve efficiency and collaboration in legal workflows.
How to land this job
Position your resume to showcase your training experience, effective communication skills, and ability to understand and address customer needs, as these are vital for the Expert Team Trainer role at Filevine.
Emphasize your experience in creating training materials and content, your comprehensive product knowledge, and your ability to lead critical conversations, aligning with the job responsibilities.
Apply to the Expert Team Trainer position through multiple channels, including Filevine's corporate site and LinkedIn, to enhance your visibility and chances of being noticed.
Connect with professionals in the Customers for Life department at Filevine on LinkedIn to inquire about the position, using ice breakers such as asking about their experience with the Filevine software or expressing your enthusiasm for their innovative approach to legal work.
Optimize your resume for ATS systems by incorporating keywords from the job description such as 'training experience,' 'customer support,' and 'problem-solving' to increase the likelihood of passing initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process, ensuring your resume is tailored for the position, and helping you connect with the right people while saving you valuable time during your job search.
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