Job summary
Job post source
This job is directly from CSAA Insurance Group, a AAA Insurer
Job overview
The Auto Claims Adjuster role at CSAA Insurance Group involves handling non-injury auto claims, investigating liability, and communicating with customers to support the company's insurance claims process.
Responsibilities and impact
The job requires investigating, evaluating, negotiating, and settling auto and property damage claims, managing claim inventories, explaining policies and coverages, documenting claim files, ensuring compliance with regulations, and coordinating repairs and payments.
Compensation and benefits
The position offers a total compensation package including performance bonuses, 401(k) with company match, and other benefits detailed on the company website, with paid 14-week virtual training included.
Experience and skills
Candidates need a high school diploma or GED and 2 years of customer-facing experience in a virtual environment; adjuster license may be required by state; preferred qualifications include 2+ years customer service, college degree, bilingual skills, and property and casualty industry experience.
Career development
CSAA IG supports employee growth through inclusion, diversity, and development opportunities, encouraging participation in employee resource groups and volunteering.
Work environment and culture
The company culture emphasizes innovation, adaptability, inclusion, belonging, and a mission-driven approach to service, with flexible work options including remote, hybrid, or in-person.
Company information
CSAA Insurance Group is a leading personal lines property and casualty insurer in the U.S., part of AAA, committed to customer service, community, and environmental responsibility.
Job location and travel
The role is remote with options to work from various states including Arizona, California, Colorado, and others, with flexibility to choose preferred work location including remote, hybrid, or in-person.
Application process
Applicants should apply online, monitor email for updates, and may request accommodations by contacting TalentAcquisition@csaa.com.
Unique job features
The job includes a comprehensive paid virtual training program and the opportunity to work in a flexible environment with a focus on diversity and inclusion.
Company overview
CSAA Insurance Group, a AAA Insurer, provides a range of insurance products, including auto, home, and life insurance, primarily to AAA members. They generate revenue through policy premiums and investment income. Founded in 1914, the company has a long-standing history of financial stability and customer service excellence. Headquartered in Walnut Creek, California, CSAA is known for its commitment to innovation and community involvement, making it a reputable employer in the insurance industry.
How to land this job
Position your resume to highlight customer service experience, especially in fast-paced, virtual environments, as this role requires strong communication and multitasking skills in a remote setting.
Emphasize any bilingual abilities, particularly Spanish, and familiarity with property and casualty insurance terms or claims processes, as these are key differentiators for this Auto Claims Adjuster role.
Apply through multiple platforms including CSAA Insurance Group's official careers page and LinkedIn to maximize your application visibility and ensure you don't miss any updates or communication.
Connect on LinkedIn with current Auto Claims Adjusters or team members within CSAA Insurance Group's claims division; use ice breakers like commenting on their recent posts about company culture or asking about their experience with the virtual training program.
Optimize your resume for ATS by incorporating keywords such as 'auto claims', 'liability investigation', 'customer service', 'remote work', 'bilingual', and 'property and casualty insurance' to pass initial screenings effectively.
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