Job summary
Job post source
This job is directly from Family Care Center
Job overview
The Patient Service Representative at Family Care Center is responsible for managing patient intake and providing clerical support to ensure smooth office operations in a behavioral health care setting.
Responsibilities and impact
The role involves greeting patients, scheduling appointments, verifying insurance, collecting payments, managing patient records in EHR, handling patient communications, maintaining office supplies, and assisting patients in crisis as needed.
Compensation and benefits
The position offers hourly pay between $18.00 and $20.00 with bonus potential up to $4,000 annually, along with comprehensive benefits including medical, dental, fertility, retirement, wellness, and profit sharing.
Experience and skills
Candidates need a high school diploma or equivalent, one year of customer service experience is required, and medical front desk or administrative experience is preferred.
Career development
The company offers clear paths for career advancement and supports professional development and personal growth within a fast-growing behavioral health organization.
Work environment and culture
Family Care Center promotes a caring and supportive culture with a positive environment, wellness programs, team activities, and a collaborative team focused on transforming lives.
Company information
Family Care Center is a behavioral health provider founded by U.S. Army Veterans in 2016, operating nearly 30 outpatient clinics across multiple states, dedicated to serving service members, veterans, and their families.
Team overview
The candidate will join a diverse team of behavioral health professionals, support staff, and leadership committed to patient care and community impact.
Job location and travel
The job is located at the Mesa Clinic in Mesa, Arizona, with no mention of remote work or travel requirements.
Unique job features
The role is distinguished by its focus on behavioral health patient service, a supportive work environment, and opportunities to impact community health positively.
Company overview
Family Care Center is a healthcare organization specializing in providing comprehensive mental health services, including therapy, medication management, and psychiatric evaluations. They generate revenue through patient consultations, insurance reimbursements, and various mental health programs. Founded in 2016, the company has rapidly expanded its services and locations, emphasizing a patient-centered approach and evidence-based treatments. Understanding their commitment to accessible and quality mental health care is crucial for any potential candidate.
How to land this job
Tailor your resume to emphasize your experience in customer service and medical front desk or administrative roles, highlighting your ability to manage patient intake and scheduling efficiently in a healthcare setting.
Showcase your skills in handling patient interactions with empathy, verifying insurance and demographic information accurately, and managing payments and documentation within electronic health record (EHR) systems.
Apply through multiple channels such as Family Care Center's corporate website, LinkedIn job postings, and other job boards where the position is listed to maximize your application reach.
Connect with current Family Care Center employees in the patient services or administrative departments on LinkedIn, using ice breakers like commenting on their dedication to behavioral health or asking about their experience working in a fast-growing healthcare provider.
Optimize your resume for ATS by incorporating keywords from the job description such as 'patient intake,' 'scheduling appointments,' 'insurance verification,' 'EHR documentation,' and 'customer service,' ensuring your resume passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms, identify relevant LinkedIn contacts for networking, and optimize your resume for ATS, freeing you to focus on preparing for interviews and other job search activities.
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