Job summary
Job post source
This job is directly from Burroughs, Inc.
Job overview
The Service Technician 2 role at Burroughs involves installing, maintaining, and servicing cash automation and related electronic equipment to support customer operations and satisfaction.
Responsibilities and impact
The technician will install, maintain, and service multi-vendor cash automation equipment, diagnose and resolve product issues, ensure customer satisfaction through communication, and maintain tools and parts inventory securely.
Compensation and benefits
The position offers an hourly wage range of $18.00 to $33.00 based on experience, premium pay scales, floating holidays, paid time off, comprehensive medical, dental, and vision benefits effective immediately, and a 401k savings plan.
Experience and skills
Candidates should have technical aptitude or willingness to learn electronics repair, a positive customer service attitude, integrity, teamwork and communication skills, a high school diploma or GED, valid US driver's license, and ability to lift up to 75 pounds; experience with ATMs and cash automation is a plus.
Career development
Burroughs provides extensive training and tools, supporting skill development in electronic and electro-mechanical repair within a nationwide service organization.
Work environment and culture
Burroughs values integrity, customer service excellence, teamwork, and offers a supportive environment with company vehicles and comprehensive benefits.
Company information
Burroughs, Inc. is a leader in payment and transaction automation technology with over 135 years of history, serving financial and retail sectors with hardware and managed services across the U.S. and Puerto Rico.
Team overview
The technician will join a nationwide field service team focused on supporting cash automation technology customers.
Job location and travel
The job is field-based in the candidate's local area within the U.S. or Puerto Rico, requiring travel to customer sites and use of a company vehicle.
Unique job features
The role includes working with multi-vendor ATM and cash automation equipment, offering extensive training, company vehicle, and premium pay scales that distinguish it from similar technician roles.
Company overview
Burroughs, Inc. is a technology company specializing in payment systems, cash automation, and financial services solutions. They generate revenue by providing hardware, software, and services to banks, retail businesses, and government institutions, focusing on enhancing operational efficiency and security. Founded in 1886 as the American Arithmometer Company, Burroughs has a rich history of innovation, including the development of adding machines and early computers. Today, they continue to evolve, offering advanced solutions in cash handling and payment processing.
How to land this job
Position your resume to highlight your technical aptitude and eagerness to learn electro-mechanical repair and maintenance, emphasizing any hands-on experience with electronic equipment or machinery.
Showcase your strong customer service skills and ability to communicate effectively, as these are critical for ensuring customer satisfaction and teamwork at Burroughs, Inc.
Apply through multiple channels including Burroughs' official corporate careers site and LinkedIn to maximize your application’s visibility and reach.
Connect with current Service Technicians or team members in the service division at Burroughs on LinkedIn; start conversations by asking about their daily challenges or expressing interest in Burroughs’ cash automation technology and customer service approach.
Optimize your resume for ATS by incorporating keywords from the job description such as 'cash automation equipment,' 'electro-mechanical repair,' 'customer service,' 'technical aptitude,' 'multi-vendor equipment,' and 'service level agreement (SLA).','Leverage Jennie Johnson's Power Apply feature to automate tailoring your resume, finding the best application channels, and identifying relevant LinkedIn contacts, allowing you to focus your time on preparing for interviews and networking effectively.
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