Job summary
Job post source
This job is directly from Memphis Grizzlies
Job overview
The Tech Support Manager will lead internal support operations at Memphis Grizzlies, ensuring a high-quality user experience and efficient resolution of technical issues while managing a team of tech support technicians.
Responsibilities and impact
Daily responsibilities include overseeing tech support operations, mentoring the tech support team, implementing ITSM best practices, managing IT asset inventory, and collaborating with other teams to ensure security and compliance.
Compensation and benefits
The position offers a competitive salary along with industry-leading health coverage, disability insurance, wellness programs, a matching 401(k), tuition reimbursement, and various employee perks.
Experience and skills
Candidates should have a Bachelor’s degree in a related field, 5+ years of IT helpdesk management experience, strong troubleshooting skills, and familiarity with enterprise applications, with ITIL certification being a plus.
Career development
Opportunities for professional growth include leadership development and potential advancement within the Enterprise Technology Team.
Work environment and culture
The company promotes a supportive work environment with a focus on team member wellness, diversity, and inclusion, offering various perks and activities.
Company information
Memphis Grizzlies is a professional basketball team in the NBA, committed to providing an engaging experience for fans and supporting the community.
Team overview
The Tech Support team will consist of tech support technicians working closely with other departments to enhance user experience and support operations.
Job location and travel
The position is based in Memphis, TN, with a focus on providing support to the organization's technology needs.
Application process
Interested candidates should submit their applications through the Memphis Grizzlies' official website, including necessary documentation and any specific instructions provided in the job posting.
Unique job features
This role offers unique opportunities to work in a dynamic sports environment, implementing innovative tech support solutions and engaging with various teams.
Company overview
The Memphis Grizzlies are a professional basketball team based in Memphis, Tennessee, competing in the NBA's Western Conference Southwest Division. They generate revenue through ticket sales, merchandise, broadcasting rights, and sponsorship deals. Founded in 1995 as the Vancouver Grizzlies, the team relocated to Memphis in 2001. Notable moments in their history include their first playoff appearance in 2004 and the "Grit and Grind" era, which saw the team achieve consistent playoff success in the early 2010s.
How to land this job
Position your resume to showcase your leadership in managing IT helpdesk operations, emphasizing your ability to ensure a high-quality user experience and efficient resolution of technical issues.
Highlight your experience in implementing ITSM best practices, developing knowledge base resources, and fostering a customer-focused tech support environment, as these are key responsibilities of the Tech Support Manager role.
Apply through various platforms including the Memphis Grizzlies corporate website and LinkedIn to maximize your exposure and chances of landing the job.
Connect with professionals in the Enterprise Technology division at Memphis Grizzlies on LinkedIn to gain insights into the role and express your enthusiasm for the position; potential ice breakers could include asking about their experiences with recent technology initiatives or how they foster team collaboration.
Optimize your resume for ATS by incorporating keywords from the job description such as 'IT helpdesk operations', 'user support', 'IT asset management', and 'collaboration', ensuring your application stands out during initial screenings.
Consider utilizing Jennie Johnson's Power Apply feature, which can streamline the application process by tailoring your resume for the specific role, identifying the best platforms to apply through, and connecting you with relevant professionals on LinkedIn.
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