Job summary
Job post source
This job is from a recruiting firm hiring for a separate company.
Job overview
The Senior IT Help Desk Analyst role involves providing Level 1-3 IT support to 80 users and supporting IT operations during a transitional period for the company.
Responsibilities and impact
The analyst will deliver helpdesk support, manage ticketing systems, coordinate with IT vendors and security MSPs, support a homegrown IT reporting system, maintain security cameras, and assist with a transition from the outgoing IT Director.
Experience and skills
Candidates should have 5-7 years of IT helpdesk experience, proficiency with multiple devices and operating systems, experience with ticketing systems, vendor coordination, and preferably certifications like CompTIA A+ or Security+.
Job location and travel
The position is onsite in Houston, TX near highways 610 and 290, with a 3-month contract duration starting immediately.
Company overview
Attractivate Consulting Solutions is a Houston, Texas-based consulting firm specializing in IT consulting, staff augmentation, and project management. The company focuses on delivering innovative solutions in Cybersecurity and Artificial Intelligence (AI), catering to the dynamic needs of technology-driven industries. They generate revenue by providing expert consulting services, recruiting talent, and offering tailored IT solutions to businesses. Known for their forward-thinking approach, Attractivate has established itself as a leader in technology consulting, leveraging industry expertise to address complex challenges for their clients.
How to land this job
Tailor your resume to highlight your 5-7 years of experience in Level 1-3 IT helpdesk and desktop support, emphasizing your ability to troubleshoot laptops, iPads, and computers across various operating systems.
Focus on your expertise in managing and prioritizing ticketing systems to resolve IT incidents efficiently within service-level agreements, as well as your experience coordinating with IT vendors and security MSPs.
Showcase any familiarity with homegrown IT reporting systems and security camera maintenance to align with the company’s unique technical environment and security needs.
Apply through multiple platforms including Attractivate Consulting Solutions’ official corporate career page and LinkedIn to maximize your visibility and increase your chances of being noticed.
Connect with IT department employees at Attractivate Consulting Solutions on LinkedIn; start conversations by referencing their recent IT projects or asking about the transition process with the outgoing IT Director to break the ice.
Optimize your resume for ATS by incorporating keywords such as 'Level 1-3 support,' 'ticketing systems,' 'vendor coordination,' 'security MSP,' and specific device troubleshooting terms to ensure your resume passes initial automated screenings.
Leverage Jennie Johnson’s Power Apply feature to automate tailored applications, apply through multiple channels, and identify LinkedIn connections for networking, allowing you to focus your time on interview preparation and skill enhancement.
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