Job summary
Job post source
This job is directly from Ricoh USA, Inc.
Job overview
The Multi Site Customer Service Coordinator at Ricoh USA, Inc. plays a key role in supporting daily operations and enhancing service delivery across multiple locations, driving customer satisfaction and operational improvements.
Responsibilities and impact
The coordinator collaborates with management to improve processes, supports new customer account implementations, maintains a customer-first approach, and adapts to dynamic work demands including travel within a 40-50 mile radius.
Compensation and benefits
The position offers a $1000 sign-on bonus for new Ricoh members; other benefits are not specified in the description.
Experience and skills
Candidates must have a high school diploma and at least 12 months of relevant experience, flexibility for travel, strong communication skills, and a customer-centric mindset; additional education and proficiency with Microsoft Office are preferred.
Career development
The role encourages personal growth and accountability through ongoing education and development opportunities.
Work environment and culture
The company promotes a dynamic, innovative, and customer-focused work environment emphasizing adaptability, accountability, and collaboration.
Company information
Ricoh USA, Inc. is a company focused on delivering exceptional client service and operational excellence, fostering transformative change within its teams.
Job location and travel
The job requires travel between customer locations within a 40-50 mile radius, indicating a multi-site operational area.
Unique job features
The role is distinguished by its focus on data-driven process improvements and a strong customer service orientation, with a sign-on bonus as an incentive.
Company overview
Ricoh USA, Inc. is a leading provider of document management solutions, IT services, commercial and industrial printing, and imaging equipment. The company generates revenue through the sale and leasing of office equipment, software solutions, and managed services. Founded in 1962 as a subsidiary of Ricoh Company, Ltd., Ricoh USA has a rich history of innovation and commitment to sustainability, often pioneering eco-friendly technologies and practices. The company is headquartered in Exton, Pennsylvania, and serves a diverse range of industries, including healthcare, education, and finance.
How to land this job
Position your resume to highlight your adaptability, customer-centric mindset, and ability to support operational processes, as these are key for the Area Customer Service Coordinator role at Ricoh USA, Inc.
Emphasize your experience with data-driven decision making, collaboration with management, and proficiency in Microsoft Office to align with the job's focus on continuous improvement and service implementation.
Apply through multiple channels including Ricoh USA's corporate careers site and LinkedIn to maximize your visibility and chances for this position.
Connect with current employees in Ricoh's customer service or field implementation teams on LinkedIn; use ice breakers like commenting on recent company initiatives or expressing enthusiasm for Ricoh's customer-first culture to start conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer-centric,' 'data-driven,' 'operational processes,' and 'service implementation' to ensure your resume passes screening systems.
Leverage Jennie Johnson's Power Apply feature to automate application submissions, tailor your resume for ATS, and identify LinkedIn connections for networking, allowing you to focus your energy on preparing for interviews and further skill development.
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