Job summary
Job post source
This job is directly from Outside Interactive, Inc.
Job overview
The Customer Success Representative II at Outside Interactive supports customers of athleteReg and FinisherPix, ensuring high-quality service and customer satisfaction in a fast-paced environment.
Responsibilities and impact
The role involves handling inbound customer inquiries via Zendesk and phone, resolving issues promptly, troubleshooting complex problems, managing escalated tickets, supporting event directors, maintaining help center articles, reviewing onboarding tickets, tracking recurring issues, collaborating with internal teams, and leading training for new agents.
Compensation and benefits
The position offers a salary range of $21.63 to $24.00 per hour, potential bonuses or commissions, and benefits including health care, vision, dental, retirement plans, Flexible Time Away, and sick leave, with fully remote work options in Colorado.
Experience and skills
Candidates should have 2+ years of customer support experience, proficiency with Zendesk or similar platforms, strong time management, adaptability, attention to detail, and preferably knowledge of endurance athletic event registration or coordination.
Career development
The role includes opportunities to lead onboarding and training for new agents and product launches, fostering skill growth and team leadership experience.
Work environment and culture
Outside Interactive promotes a diverse and inclusive workplace with remote work flexibility, valuing collaboration, customer focus, and continuous improvement.
Company information
Outside Interactive, Inc. is a leading hub for active lifestyle enthusiasts, delivering content and experiences to over 70 million outdoor, wellness, and endurance fans monthly, dedicated to inspiring and innovating in the outdoor and fitness industries.
Team overview
The candidate will join the Event Services team supporting athleteReg and FinisherPix customers, collaborating cross-functionally and contributing to product and service improvements.
Job location and travel
This is a fully remote position that can be performed in Colorado.
Unique job features
The job features involvement with innovative products in the active lifestyle sector, opportunities to influence product quality through customer insights, and a service-first, collaborative environment.
Company overview
Outside Inc., headquartered in Boulder, Colorado, is a leading media company specializing in active lifestyle content and experiences. Formerly known as Pocket Outdoor Media, the company produces a wide range of content across web, print, podcasts, social media, and video, focusing on health, nutrition, fitness, gear, travel, and outdoor recreation. Outside Inc. is home to well-known brands such as Outside Magazine and has expanded its reach through acquisitions, including Outside Integrated Media. The company generates revenue through content creation, subscriptions, and partnerships, such as its collaboration with Brooks Running to launch personalized content for runners.
How to land this job
Tailor your resume to highlight your 2+ years of customer support experience, emphasizing your proficiency with Zendesk and Google Suite, as these are crucial for the Customer Success Representative role at Outside.
Focus on showcasing your ability to handle complex support issues, troubleshoot, and collaborate cross-functionally, as well as your experience in onboarding and training team members, which aligns with the job’s responsibilities.
Apply through multiple channels such as Outside’s corporate careers page, LinkedIn, and other job boards where the position is listed to maximize your application visibility.
Connect with current employees in the Event Services or Customer Success teams at Outside on LinkedIn; start conversations with ice breakers like commenting on recent company initiatives or asking about their experience working with athleteReg or FinisherPix products.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer support,' 'Zendesk,' 'first-touch resolution,' 'onboarding,' and 'cross-functional collaboration' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate and streamline your applications, tailor your resume for ATS, and identify relevant LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and skill development.
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