IT Service Desk Level 1 - Auto Services Unlimited
INDEPENDENCE, OHPosted a month ago
Job summary
Job post source
This job is directly from Auto Services Unlimited
Job overview
The IT Service Desk Level 1 role at Auto Services Unlimited provides technical assistance and support to employees, ensuring smooth operation of various systems and contributing to customer satisfaction and company reputation.
Responsibilities and impact
The role involves responding to technical support tickets, troubleshooting issues with software and hardware, providing customer service via calls, emails, and chat, documenting issues, escalating problems as needed, supporting mergers and acquisitions, and occasionally traveling to client sites.
Experience and skills
Candidates should have 1-3 years of tech support or service desk experience, strong communication and problem-solving skills, some experience with managed service providers, and preferably CompTIA certifications; a high school diploma is required, with higher education preferred.
Career development
The position encourages skill development during company time and focuses on long-term growth potential within the technical support field.
Company information
Auto Services Unlimited is an organization focused on vehicle service and sales, with a goal to maintain client satisfaction and company reputation through effective technical support.
Job location and travel
The job requires the ability to travel to local client sites and occasional emergency callouts outside office hours, with a reliable means of transportation and a valid driver's license.
Unique job features
The role includes unique responsibilities such as assisting with mergers and acquisitions technology integration and providing support across multiple communication channels and locations.
Company overview
Auto Services Unlimited is a comprehensive automotive service provider specializing in vehicle maintenance, repair, and customization. They generate revenue through a wide range of services, including routine maintenance, diagnostics, mechanical repairs, and aftermarket modifications. Established several decades ago, the company has built a reputation for quality service and customer satisfaction, expanding its operations to multiple locations. Their commitment to using advanced technology and skilled technicians has positioned them as a leader in the automotive service industry. Candidates should be aware of their emphasis on innovation and customer-centric approaches.
How to land this job
Position your resume to highlight your technical troubleshooting skills, especially with Microsoft Office 365, Active Directory, and network printing, as these are core to the role at Auto Services Unlimited.
Emphasize your strong communication abilities and customer service experience, demonstrating how you effectively resolve issues and maintain client satisfaction under pressure.
Apply through multiple channels including the Auto Services Unlimited corporate careers page, LinkedIn, and reputable job boards to maximize your visibility for this IT Service Desk Level 1 role.
Connect on LinkedIn with IT support and service desk team members at Auto Services Unlimited; use ice breakers like asking about their favorite troubleshooting tools or recent technology implementations in their service desk operations.
Optimize your resume for ATS by incorporating keywords such as 'technical troubleshooting,' 'Active Directory,' 'customer service,' 'ticketing systems,' and 'remote support' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying across multiple platforms, tailor your resume for ATS, and identify LinkedIn contacts to network with, allowing you to focus on preparing for interviews and skill development.
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