Job summary
Job post source
This job is directly from XiFin, Inc.
Job overview
The Director, Customer Success at XiFin leads strategic enterprise client relationships in Revenue Cycle Management, driving operational and financial success in healthcare billing.
Responsibilities and impact
The role involves building executive client relationships, consulting on RCM solutions, assessing software adoption, leading client satisfaction initiatives, partnering with internal teams, analyzing RCM data, and communicating process updates.
Compensation and benefits
The position offers an annual salary range of $120,000 to $160,000, comprehensive health benefits, 401(k) with company match, HSA contributions, wellness incentives, tuition assistance, flexible time off, and social events.
Experience and skills
Candidates should have a bachelor's degree in a related field, 8+ years in strategic RCM leadership, strong healthcare billing knowledge, client executive experience, leadership skills, and proficiency in CRM and RCM platforms; a master's degree is a plus.
Career development
The company values continuous learning, mentorship, and operational excellence, supporting growth through tuition assistance and opportunities to advance to senior director roles.
Work environment and culture
XiFin fosters an inclusive, diverse, and collaborative culture focused on innovation, operational excellence, and making a meaningful impact in healthcare.
Company information
XiFin is a healthcare technology company focused on improving financial and operational healthcare systems through innovative AI-driven solutions for diagnostic providers and healthcare systems.
Team overview
The candidate will join a high-performing Revenue Cycle Management team, reporting to the VP of RCM, collaborating across analytics, billing, and operations teams.
Job location and travel
The role is based in Austin or Dallas, TX, or Charleston, SC, with at least 25% US travel expected.
Application process
Applicants are encouraged to apply even if not meeting all qualifications; accommodations are available upon request, and contact information is provided for accessibility needs.
Unique job features
This position offers a strategic leadership opportunity in healthcare RCM with a focus on client engagement, data-driven insights, and transformational impact on healthcare billing operations.
Company overview
XiFin, Inc. is a healthcare information technology company that specializes in providing cloud-based financial management solutions for diagnostic service providers. They generate revenue by offering a comprehensive suite of services that streamline billing operations, enhance revenue cycle management, and ensure regulatory compliance for laboratories, radiology, and medical device companies. Founded in 1997, XiFin has played a pivotal role in transforming the financial landscape of healthcare diagnostics by leveraging advanced technology to improve operational efficiency and financial performance. The company is known for its innovative approach to integrating data analytics and connectivity to optimize healthcare business processes.
How to land this job
Position your resume to highlight strategic leadership in Revenue Cycle Management and your ability to build executive-level client relationships, as these are core to the Director, Customer Success role at XiFin, Inc.
Emphasize your analytical skills, problem-solving capabilities, and experience driving operational and financial outcomes in healthcare billing or related fields to align with the job description's focus on data-driven decision making and client success.
Apply through multiple channels including XiFin's corporate careers page and LinkedIn to maximize your visibility and ensure your application reaches the right hiring teams.
Connect on LinkedIn with current employees in the Revenue Cycle Management division at XiFin, Inc., using ice breakers such as asking about recent RCM initiatives they are proud of or expressing genuine curiosity about how XiFin’s technology is transforming healthcare billing.
Optimize your resume for ATS by incorporating keywords from the job description like 'Revenue Cycle Management,' 'client engagement,' 'analytical acumen,' 'healthcare billing,' and 'strategic leadership' to improve your chances of passing automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored resume customization, multi-channel applications, and targeted networking outreach, freeing you to focus on preparing for interviews and refining your leadership narrative.
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