Job summary
Job post source
This job is directly from ICR, Inc.
Job overview
The Information Technology/Facilities Generalist role at ICR, Inc. in Syracuse, NY involves providing IT support and facilities-related assistance to ensure smooth operations within the company.
Responsibilities and impact
The role includes providing Tier 1 and Tier 2 IT helpdesk and desktop support, configuring and maintaining IT equipment, managing user accounts, tracking inventory and assets, supporting IT infrastructure maintenance, identifying facility power and HVAC issues, and providing on-call support as needed.
Compensation and benefits
The salary range is $78,853 to $123,219 with a comprehensive benefits package including company equity, retirement plan, company-paid health care, flexible paid time off, and opportunities for raises and bonuses.
Experience and skills
Candidates must have an active Top Secret Security Clearance with SSBI, at least two years of onsite IT helpdesk experience, strong troubleshooting and communication skills, and a DoD 8570 IAT Level 2 certification or ability to obtain it within two months. Preferred qualifications include a degree in IT, experience with Windows and Linux environments, network administration, VMware, IT service management software, and hardware repair certification.
Work environment and culture
ICR, Inc. values equal opportunity employment and fosters a diverse and inclusive work environment without discrimination based on protected factors.
Company information
ICR, Inc. is a company that values security-cleared IT professionals and offers roles supporting IT and facilities operations, emphasizing professional and reliable technical support.
Job location and travel
The position is onsite in Syracuse, NY, requiring presence at the facility and availability for after-hours on-call support.
Application process
Applications are accepted on an ongoing basis; no specific application instructions or deadlines are provided.
Unique job features
This role uniquely combines IT support with facilities management responsibilities, including HVAC and power path identification, offering a blend of technical and operational duties.
Company overview
ICR (Integrated Corporate Relations) is a strategic communications and advisory firm specializing in investor relations, public relations, and capital markets advisory. Founded in 1998, ICR helps companies build and enhance their corporate reputation, manage investor communications, and navigate complex financial landscapes. The firm generates revenue through consulting fees for their comprehensive services, which include media relations, crisis management, and IPO advisory. With a strong history of guiding companies through pivotal financial events, ICR has established itself as a trusted partner for businesses looking to effectively communicate with stakeholders and the market.
How to land this job
Tailor your resume to emphasize experience in IT helpdesk and desktop support, highlighting proficiency with Tier 1 and Tier 2 troubleshooting, and strong communication skills across multiple channels such as phone, email, and chat.
Focus on showcasing familiarity with configuring and maintaining hardware like desktops, laptops, printers, AV setups, phones, and virtual machines, as well as experience managing user accounts and administrative tasks like password resets and LDAP group management.
Apply through multiple platforms including ICR, Inc.'s official corporate careers page and LinkedIn to maximize your chances of being noticed for this role.
Connect with IT and Facilities team members at ICR, Inc. on LinkedIn; use ice breakers such as commenting on recent company projects, asking about the integration of IT and facilities support, or expressing enthusiasm for their commitment to secure and efficient infrastructure.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Top Secret Security Clearance', 'IT helpdesk', 'Windows 10', 'Active Directory', 'VMware ESXi', 'IT Service Management', and 'Security+ CE' to ensure it passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailoring your resume, identify the best application channels, and find relevant LinkedIn contacts, allowing you to focus more on preparing for interviews and networking effectively.
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