Job summary
Job post source
This job is directly from Community Health Choice
Job overview
The Customer Service Advocate I role focuses on providing excellent customer service to Health Plan Members by addressing their inquiries and concerns related to health care services.
Responsibilities and impact
Daily responsibilities include handling member calls, providing information on eligibility and claims, and maintaining confidentiality according to HIPAA guidelines.
Experience and skills
Candidates need a high school diploma or GED and at least one year of customer service or health care experience, preferably in a call center environment.
Work environment and culture
Community Health Choice emphasizes improving member experiences and maintaining high-quality health care access.
Company information
Community Health Choice is a non-profit managed care organization in Texas, serving over 400,000 members through various health programs and is accredited by URAC.
Company overview
Community Health Choice is a non-profit health maintenance organization (HMO) based in Houston, Texas, providing health insurance plans to underserved communities. They make money by offering Medicaid and CHIP (Children's Health Insurance Program) plans, as well as Marketplace insurance plans under the Affordable Care Act. Founded in 1997, the company focuses on improving access to quality healthcare for low-income families and individuals, emphasizing preventive care and community wellness programs.
How to land this job
Tailor your resume to emphasize your customer service experience, particularly in call center or healthcare settings, as this aligns closely with the responsibilities of the Customer Service Advocate I role at Community Health Choice.
Highlight your skills in handling inquiries and providing excellent customer service, ensuring to include any experience with HIPAA guidelines to demonstrate your understanding of confidentiality in healthcare.
Apply through multiple channels, including the Community Health Choice corporate site and LinkedIn, to maximize your chances of being noticed for this role.
Connect with individuals in the customer service division at Community Health Choice on LinkedIn to learn more about the position and the company culture. Ice breakers could include asking about their experience with the organization or expressing interest in their specific programs.
Optimize your resume for ATS systems by incorporating relevant keywords from the job description, such as 'customer service', 'call handling', and 'eligibility', to ensure it passes initial screenings.
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