Beckett Collectibles

Customer Service Representative

PLANO, TXPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from Beckett Collectibles

  • Job overview

    The Customer Service Representative at Beckett Collectibles is responsible for delivering exceptional customer experiences and supporting the company's customer retention efforts.

  • Responsibilities and impact

    The role involves interacting with customers via phone, email, and online services, providing accurate and courteous service, resolving complaints, managing customer communications in the CRM system, and handling elevated issue resolution.

  • Experience and skills

    Candidates should have a high school diploma or equivalent, with preference for an associate degree or 2+ years of experience, prior sales or customer service experience, strong computer and CRM skills, and excellent communication and problem-solving abilities.

  • Work environment and culture

    Beckett Collectibles values integrity, commitment, and accuracy, fostering a team-oriented and fast-paced work environment.

  • Company information

    Beckett Collectibles is a leader in the trading card and collectibles industry, providing pricing, grading, ecommerce, and other services to collectors worldwide.

  • Job location and travel

    The position is based in Beckett Collectibles' Plano, Texas office.

Company overview

Beckett Collectibles is a renowned company specializing in the valuation and authentication of sports memorabilia and trading cards. They generate revenue by offering grading services, price guides, and a marketplace for collectors to buy and sell items. Established in 1984, Beckett has become a trusted name in the collectibles industry, known for its comprehensive pricing data and expert grading services. The company has evolved with the market, incorporating digital platforms to enhance accessibility and engagement for collectors worldwide. Understanding Beckett's history of innovation and its pivotal role in the collectibles market can be beneficial for potential job candidates.

How to land this job

  • Tailor your resume to highlight your customer service experience, emphasizing your ability to create memorable customer interactions and resolve issues efficiently, as Beckett Collectibles values exceptional customer experiences.

  • Focus on showcasing your proficiency with CRM systems, accurate data entry skills, and your strong communication abilities, both written and verbal, which are critical for this role.

  • Apply through multiple platforms including Beckett Collectibles' official corporate website and LinkedIn to maximize your application visibility.

  • Connect with current Beckett Collectibles customer support or related team members on LinkedIn, using ice breakers like commenting on recent company news or asking about their experience working with collectors to start a conversation.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'CRM systems,' 'problem-solving,' 'data entry,' and 'customer retention' to ensure it passes initial screenings.

  • Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify the best channels for submission, and discover relevant LinkedIn connections, allowing you to focus your energy on preparing for interviews and networking.

Jennie Johnson works for you!

Here’s what we do to make sure you’re successful:

  • Targeted Resume Revamp:

    We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.

  • Job Description Dissection:

    Unpack the job posting with expert analysis, ensuring your application hits every key requirement.

  • Bespoke Cover Letter:

    Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.

  • Interview Mastery:

    Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.

  • Direct Application Insights:

    Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.

  • Skills and Gaps Assessment:

    Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.

  • Personalized Email Pitch:

    Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.

  • In-depth Research Guide:

    Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.

  • Detailed Company Analysis:

    Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.

  • Strategic Candidate Overview:

    Understand your unique value and why companies would want to interview you, highlighting your background and positioning.