Job summary
Job post source
This job is directly from Lee Health
Job overview
The Help Desk Support Technician at Lee Health provides first-level IT support, troubleshooting, and customer service to employees, ensuring smooth operation of IS systems.
Responsibilities and impact
The technician handles basic troubleshooting, password resets, issue triaging, and escalates complex problems to higher-tier support, contributing to efficient IT service delivery.
Compensation and benefits
The position offers an hourly pay range of $21.15 to $27.49, full-time remote work for Florida residents, with initial onsite training and potential occasional onsite work; specific benefits are not detailed.
Experience and skills
Requires a high school diploma or equivalent, IT support or customer service experience, and preferred certifications like CompTIA A+ or Microsoft Modern Desktop Administrator; familiarity with HIPAA and strong communication and problem-solving skills are essential.
Work environment and culture
The role supports a remote work environment primarily, with a structured shift schedule and emphasis on customer service and compliance with healthcare regulations.
Company information
Lee Health is a healthcare organization focused on patient care and IS informatics support, emphasizing HIPAA compliance and secure communication.
Job location and travel
Remote position for Florida residents with a Monday to Friday 7:00 AM to 3:30 PM shift, occasional onsite presence required at Lee Health locations.
Unique job features
The job features remote work flexibility, initial onsite training, and requires handling sensitive patient information securely under HIPAA regulations.
Company overview
Lee Health is a comprehensive health system based in Southwest Florida, providing a wide range of medical services including primary care, emergency care, and specialized treatments. They generate revenue through patient services, insurance reimbursements, and various healthcare programs. Founded in 1916, Lee Health has grown to become one of the largest public health systems in Florida, known for its commitment to community health and innovation in medical care.
How to land this job
Tailor your resume to highlight your experience in IT support, help desk roles, and customer service, emphasizing your ability to troubleshoot basic technical issues such as password resets and browser compatibility.
Focus on showcasing familiarity with CRM or ticketing systems like ServiceNow, knowledge of HIPAA regulations, and secure communication tools to align with Lee Health's compliance and operational needs.
Apply through multiple channels including Lee Health's official career site and LinkedIn to maximize your chances of being noticed for the remote Help Desk Support Technician position.
Connect with current employees in the IS Informatics department at Lee Health on LinkedIn; use ice breakers like commenting on recent Lee Health IT initiatives or asking about the remote work culture and onboarding process.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Help Desk Support,' 'IT troubleshooting,' 'HIPAA compliance,' 'ServiceNow,' and 'customer service' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume for ATS, and identify relevant LinkedIn contacts to network with, saving you valuable time during your job search.
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