Communications / Reservations (CORE) Agent
BEVERLY HILLS, CAPosted 20 days ago
Job summary
Job post source
This job is directly from Four Seasons Hotels and Resorts
Job overview
The Communications / Reservations (CORE) Agent at Four Seasons Beverly Wilshire plays a key role in enhancing guest experience by managing communications and reservations efficiently and professionally.
Responsibilities and impact
The agent answers and directs calls, handles guest requests for in-room dining, housekeeping, and maintenance, supports the front desk, manages communication systems, resolves guest complaints, and ensures smooth operation of hotel services.
Compensation and benefits
The position offers a tiered hourly rate starting at $27.00 during the first 9 months, increasing to $33.75 after probation, along with a robust benefits plan and opportunities for recognition and career growth.
Experience and skills
Candidates should have 1-2 years of experience in telecommunications, front desk, or customer service roles in a fast-paced hotel environment, excellent communication skills, and flexibility to work various shifts including weekends and holidays.
Career development
The role offers opportunities to build a successful career within a global luxury hotel brand, with access to diverse and challenging work and recognition for excellence.
Work environment and culture
Four Seasons emphasizes a culture of mutual respect, collaboration, exceptional service, and a commitment to employee well-being, ranked among FORTUNE's 100 Best Companies to Work For since 1998.
Company information
Four Seasons Hotels and Resorts is a luxury hospitality company known for exceptional guest experiences, with a history of serving elite clientele and a strong commitment to employee and guest satisfaction.
Team overview
The agent reports to the CORE Manager and works within a collaborative team focused on delivering superior guest services at the Beverly Wilshire location.
Job location and travel
The job is located at the Beverly Wilshire, Four Seasons Hotel in Beverly Hills, California, near Wilshire Boulevard and Rodeo Drive, offering a vibrant urban and luxury environment.
Application process
Applicants are encouraged to apply online via Four Seasons' career website; only candidates selected for interviews will be contacted due to high application volume.
Unique job features
The role involves working with advanced hotel communication systems like HotSos, Opera, Micros, and Book4time, and offers the chance to engage with high-profile guests in a prestigious hotel setting.
Company overview
Four Seasons Hotels and Resorts is a luxury hospitality company known for its high-end hotels, resorts, and residences worldwide. The company generates revenue through room bookings, dining services, event hosting, and exclusive residential offerings. Founded in 1960 by Isadore Sharp in Toronto, Canada, Four Seasons has grown to become a symbol of luxury and exceptional service, often setting industry standards for quality and guest experience.
How to land this job
Position your resume to highlight your communication skills, hospitality experience, and ability to handle guest requests efficiently, reflecting the high standards of Four Seasons Hotels and Resorts.
Emphasize your experience with telecommunications systems, reservation software like Opera and HotSos, and your ability to multitask in a fast-paced hotel environment.
Apply via the Four Seasons corporate career site, LinkedIn, and other job platforms where the Communications / Reservations Agent role is posted to maximize your visibility.
Connect with current employees in the Communications or Reservations departments at Four Seasons on LinkedIn; start conversations by complimenting the hotel’s reputation or asking about their favorite part of working at Four Seasons to break the ice.
Optimize your resume for ATS by incorporating keywords from the job description such as 'guest satisfaction,' 'telecommunications operator,' 'reservation systems,' 'customer service,' and 'hospitality excellence.'
Use Jennie Johnson's Power Apply to automate submitting tailored applications across multiple platforms and identify LinkedIn contacts to network with, saving you valuable time and increasing your chances of landing an interview.
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