Job summary
Job post source
This job is directly from Astrana Health
Job overview
The Patient Concierge role at Astrana Health involves front desk duties to support patient needs and enhance the patient experience at their medical office.
Responsibilities and impact
The role includes greeting patients, managing multi-line phone systems, providing information, maintaining the reception area, handling clerical tasks, ensuring office security, and supporting communication between patients and healthcare providers.
Compensation and benefits
The position offers a pay range of $18 to $20 per hour with no additional benefits explicitly mentioned in the description.
Experience and skills
Candidates must have at least 1 year of front desk experience in an outpatient primary care or specialty clinic and be bilingual in English and Spanish.
Work environment and culture
Astrana Health values patient-centered care, integrity, innovation, teamwork, and entrepreneurial spirit, with an onsite work environment at their Las Vegas clinic.
Company information
Astrana Health, formerly Valley Oaks Medical Group, focuses on community-driven preventative care and proactive treatment to improve patient health and wellbeing.
Job location and travel
The position is onsite at the Rainbow clinic located at 1321 S Rainbow Blvd, Suite 101, Las Vegas, NV 89146.
Unique job features
The role requires bilingual skills and involves working in a fast-paced healthcare environment with a focus on patient-first values and teamwork.
Company overview
Astrana Health is a publicly traded, provider-centric, technology-powered healthcare management company headquartered in Alhambra, California. Founded in 1985, Astrana Health focuses on enabling healthcare providers to deliver accessible, high-quality, and high-value care through integrated healthcare delivery systems. The company operates various healthcare facilities, including ambulatory surgical centers and laboratories, and provides care coordination services. Astrana Health generates revenue by offering these comprehensive healthcare services and through strategic acquisitions, such as the recent acquisition of Community Family Care Medical Group IPA, Inc. and Health Plan.
How to land this job
Position your resume to highlight your experience in front desk operations, especially in outpatient primary care or specialty clinics, emphasizing your bilingual English/Spanish skills as required by Astrana Health.
Focus on showcasing your strong organizational skills, ability to manage multiple phone lines, and excellent verbal and written communication abilities, as these are key to the Patient Concierge role.
Apply through multiple channels including Astrana Health's corporate career page and LinkedIn to maximize your chances of being noticed for this position.
Connect on LinkedIn with current employees or managers in the Southern Hills PC or Rainbow clinic divisions at Astrana Health, using ice breakers such as commenting on their commitment to patient-centered care or asking about their experience working in a fast-paced healthcare environment.
Optimize your resume for ATS by incorporating keywords from the job description like 'patient-oriented,' 'front desk,' 'bilingual English/Spanish,' 'multi-line phone system,' and 'organizational skills' to ensure your application passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate and tailor your applications, identify the best channels to apply, and find relevant LinkedIn contacts, freeing you to focus on preparing for interviews and networking.
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