Job summary
Job post source
This job is directly from ServiceMaster Restore®
Job overview
The Claims Coordinator at ServiceMaster Restore® manages the claims process, ensuring timely completion and compliance with service level agreements, impacting customer satisfaction and operational efficiency.
Responsibilities and impact
The coordinator handles customer communication, manages claims data entry, monitors compliance and job progress, assists with estimates, resolves customer service issues, and ensures all documentation and cycle times meet company standards.
Compensation and benefits
The job offers benefits including 401(k), paid time off, vision and dental insurance.
Experience and skills
Requires high school diploma or GED, 1-3 years of Xactimate experience, proficiency in Microsoft Office and CRM software, strong customer service and communication skills; bachelor's degree and IICRC certifications preferred.
Company overview
ServiceMaster Restore® is a leading provider of disaster restoration services, specializing in water, fire, and mold damage remediation for residential and commercial properties. They generate revenue through a network of franchises offering 24/7 emergency response and comprehensive restoration solutions. Founded in 1929, ServiceMaster has a long history of helping customers recover from unexpected disasters, leveraging advanced technology and a commitment to customer satisfaction. Their extensive experience and robust franchise model have made them a trusted name in the restoration industry.
How to land this job
Position your resume to highlight your experience with claims coordination, emphasizing your proficiency in managing claims flow processes such as Water Mitigation, Reconstruction, and Contents, as outlined by ServiceMaster Restore®. Focus on your ability to handle CRM data entry from First Notice of Loss through job completion, and your skill in meeting cycle time and SLA deadlines, which are critical to this role. Apply through multiple platforms including ServiceMaster Restore's corporate career site and LinkedIn to maximize your application visibility and chances of being noticed. Connect with current employees in the claims or operations divisions at ServiceMaster Restore® on LinkedIn, using ice breakers such as asking about their experience managing fast-paced claims workflows or inquiring about best practices for meeting SLA requirements. Optimize your resume for ATS by incorporating keywords from the job description like 'claims flow process,' 'Xactimate 28,' 'customer service,' 'cycle time,' and 'CRM system,' ensuring your resume passes initial automated screenings. Use Jennie Johnson's Power Apply feature to automate your applications across job boards and LinkedIn, tailor your resume for ATS, and identify relevant contacts to network with, freeing you to focus on preparing for interviews and enhancing your skills.
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