Job summary
Job post source
This job is directly from 3E
Job overview
The Senior Director of Customer Onboarding & Implementation at 3E leads the global onboarding function to accelerate customer time to value, enhance success, and drive retention and revenue growth.
Responsibilities and impact
The role involves setting strategy, leading a team, optimizing onboarding processes, collaborating cross-functionally, managing ERP integrations, developing partner networks, and ensuring precise project execution.
Compensation and benefits
The salary range is $140,000-$175,000 with potential performance incentives and equity; benefits include health, dental, vision insurance, life and disability coverage, PTO, paid parental leave, 401(k) with matching, and employee assistance programs.
Experience and skills
Requires 8+ years in SaaS onboarding or implementation with 4+ years leadership, expertise in relevant domains, ERP integration experience, PMP preferred, and ability to work EST, preferably on the East Coast.
Work environment and culture
3E values customer passion, accountability, transparency, transformation, and collaboration, fostering a culture of advocacy, excellence, and high performance in global and multicultural settings.
Company information
3E is a mission-driven company with 35+ years in data, analytics, and software for workplace and chemical safety, sustainability, and supply chain management, serving 5,000+ customers globally.
Team overview
The candidate will lead a high-performing global team of onboarding managers, solution consultants, and partner leads, as well as a certified global implementation partner network.
Job location and travel
The role requires working in Eastern Standard Time, ideally located on the East Coast; specific office environment or remote options are not detailed.
Unique job features
The role offers the opportunity to shape global onboarding strategy, lead ERP integrations, build scalable systems, and influence customer success metrics tied to compensation.
Company overview
3E is a global leader in providing comprehensive environmental, health, safety (EHS), and sustainability solutions. They generate revenue by offering a suite of services including regulatory compliance, chemical safety data management, and product sustainability consulting to various industries. Founded in 1988, 3E has a rich history of evolving to meet the changing regulatory landscape and technological advancements, making them a trusted partner for companies aiming to navigate complex EHS challenges efficiently.
How to land this job
Tailor your resume to emphasize leadership in global customer onboarding, strategic vision-setting, and building high-performing teams, aligning with 3E's focus on customer passion and scalable systems.
Highlight experience with SaaS onboarding, ERP integrations like SAP, data migration, and cross-functional collaboration with Product, Sales, and Customer Success teams, as these are key aspects of the role.
Apply through multiple channels such as 3E's corporate careers page, LinkedIn, and relevant job boards to maximize your visibility and chances of consideration.
Connect with current 3E employees in the Customer Onboarding, Implementation, or Professional Services divisions on LinkedIn; use ice breakers like commenting on recent company initiatives in sustainability or asking about their experience managing global partner ecosystems.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer onboarding,' 'ERP integrations,' 'SaaS implementation,' 'partner ecosystem,' 'project management,' and 'customer retention' to improve screening success.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and discover LinkedIn contacts for networking, allowing you to focus your energy on interview preparation and strategic follow-up.
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