Job summary
Job post source
This job is directly from Tyler Technologies
Job overview
The Associate Technical Services Support Specialist at Tyler Technologies provides technical assistance to clients and on-site staff, ensuring smooth operation of software, hardware, and operating systems.
Responsibilities and impact
The role involves diagnosing and resolving technical issues, managing client interactions, documenting all interactions, prioritizing support calls, escalating complex problems, supporting software installations, and continuously improving product knowledge.
Experience and skills
Candidates should have a bachelor's degree or equivalent experience, knowledge of ERP or accounting software, proficiency with computers and relational databases or SQL, strong communication, analytical, and problem-solving skills, and the ability to multitask in a fast-paced environment.
Company overview
Tyler Technologies is a leading provider of integrated software and technology services to the public sector, including local governments, schools, and other municipal entities. They generate revenue by offering a range of software solutions for public administration, courts and justice, public safety, and education, alongside professional services like consulting, implementation, and support. Founded in 1966, Tyler Technologies has grown through strategic acquisitions and organic expansion, establishing itself as a key player in the public sector technology market.
How to land this job
Tailor your resume to emphasize your experience providing technical support for software, operating systems, and hardware, highlighting any ERP or accounting software familiarity relevant to Tyler Technologies' products.
Showcase your ability to diagnose and resolve technical issues efficiently, document client interactions, and manage support calls while adhering to service metrics and company policies.
Apply through multiple platforms including Tyler Technologies' official careers page and LinkedIn to maximize your application visibility and chances of being noticed.
Connect with current Tyler Technologies technical support team members on LinkedIn; use ice breakers such as commenting on recent company product updates or asking about their experience working with Tyler's ERP solutions.
Optimize your resume for ATS by incorporating keywords from the job description like 'technical support,' 'ERP solutions,' 'client interactions,' 'software installation,' and 'problem solving' to ensure it passes automated screenings.
Consider using Jennie Johnson's Power Apply feature to automate tailored applications, identify the best application channels, and find relevant LinkedIn contacts, allowing you to focus your time on preparing for interviews and networking.
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