Job summary
Job post source
This job is directly from Ceres Turf, Inc.
Job overview
The Customer Support Specialist at Ceres Turf, Inc. will provide essential customer and technical support, ensuring customer satisfaction and effective problem resolution.
Responsibilities and impact
Daily responsibilities include answering customer inquiries, resolving issues, documenting interactions, and utilizing skills to troubleshoot problems and maintain records.
Experience and skills
Candidates should possess customer support skills, strong interpersonal and analytical abilities, and a bachelor's degree or relevant experience; experience in the turf or agriculture industry is preferred.
Company information
Ceres Turf, Inc. is involved in the turf and agriculture industry, focusing on customer support and satisfaction.
Job location and travel
This position is full-time and on-site in Wilmington, NC.
Company overview
Ceres Turf, Inc. specializes in providing high-quality turfgrass solutions and related products for sports fields, golf courses, and landscaping projects. The company generates revenue through the cultivation, distribution, and maintenance of premium turfgrass varieties, as well as offering consulting services to optimize turf performance. Established with a focus on sustainability, Ceres Turf integrates environmentally friendly practices into its operations, such as water-efficient technologies and eco-conscious fertilizers. Their expertise and innovative approach have positioned them as a trusted partner in the turfgrass industry. Candidates should note their commitment to sustainability and innovation as key aspects of their corporate identity.
How to land this job
Position your resume to emphasize your customer support experience, highlighting your ability to resolve inquiries and ensure customer satisfaction, as these are key responsibilities for the Customer Support Specialist role at Ceres Turf, Inc.
Highlight your interpersonal and technical skills, showcasing your problem-solving abilities and experience in documenting customer interactions, which align with the role's requirements.
Apply through multiple platforms, including Ceres Turf's corporate site and LinkedIn, to maximize your chances of being noticed for the position.
Connect with individuals in the customer support division at Ceres Turf, Inc. on LinkedIn; potential ice breakers could include asking about their experience with customer satisfaction initiatives or discussing recent trends in the turf industry.
Optimize your resume for ATS by incorporating relevant keywords from the job description such as 'customer support,' 'technical support,' and 'problem-solving' to improve your chances of passing initial screenings.
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