Job summary
Job post source
This job is directly from BINDER PARK ZOO
Job overview
The Guest Services Coordinator (Seasonal) at Binder Park Zoo oversees guest service operations and supports daily zoo functions to enhance visitor experience and wildlife advocacy.
Responsibilities and impact
The role involves managing entrance, rides, and field services, ensuring guest satisfaction, training staff, handling guest concerns, and maintaining safety and operational standards.
Compensation and benefits
The job offers competitive wages, flexible hours, free beverages during shifts, 50% meal discounts, comprehensive training, and free zoo membership.
Experience and skills
Candidates should be at least 18 years old with preferred guest service management experience, supervisory skills, problem-solving ability, strong work ethic, adaptability, basic math and computer skills, and availability for flexible scheduling.
Career development
The position provides comprehensive training and opportunities to mentor and guide staff, fostering skill development in guest service management within a collaborative environment.
Work environment and culture
Binder Park Zoo promotes a dynamic, collaborative, and passionate work environment focused on wildlife conservation and guest hospitality in a natural setting.
Company information
Binder Park Zoo is Michigan's third largest zoo, spanning 433 acres and housing over 70 species, dedicated to connecting people with nature and inspiring conservation.
Team overview
The coordinator will supervise up to 100 diverse guest service staff, acting as a liaison between management and seasonal employees.
Job location and travel
The job is located at Binder Park Zoo, requiring work outdoors in all weather conditions with physical demands including lifting up to 50 lbs.
Unique job features
The role is unique in its focus on wildlife advocacy through guest service in a zoo environment, offering flexible scheduling and a variety of guest service areas to manage.
Company overview
Binder Park Zoo is a nonprofit zoological park located in Battle Creek, Michigan, known for its expansive naturalistic habitats and focus on conservation, education, and community engagement. The zoo generates revenue through admission fees, memberships, special events, educational programs, and donations, supporting its mission to inspire conservation of the natural world. Opened in 1977, Binder Park Zoo is especially recognized for its Wild Africa exhibit, which allows guests to experience African wildlife in a unique, immersive setting. The zoo is accredited by the Association of Zoos and Aquariums (AZA), reflecting its commitment to high standards in animal care and conservation initiatives. Candidates should be aware of the zoo’s strong emphasis on environmental stewardship and public outreach, which are central to its operations and culture.
How to land this job
Tailor your resume to highlight your guest service management experience, emphasizing your skills in supervising and training staff, as well as your ability to handle multiple tasks and solve problems efficiently in a dynamic environment.
Focus on showcasing your strong work ethic, adaptability, positive attitude, and experience in creating engaging guest experiences and maintaining safety standards, as these are key aspects of the Guest Services Coordinator role at Binder Park Zoo.
Apply through multiple platforms including Binder Park Zoo's official corporate website and LinkedIn to maximize your chances of being noticed for the seasonal position.
Connect with current employees or management in the Guest Services division at Binder Park Zoo on LinkedIn; use ice breakers such as complimenting their commitment to wildlife conservation or asking about their favorite part of working at the zoo to start a meaningful conversation.
Optimize your resume for ATS by incorporating keywords from the job description like 'guest service management,' 'staff training,' 'problem-solving,' 'hospitality,' and 'safety compliance' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and improving your skills.
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