Job summary
Job post source
This job is directly from FlightSafety International
Job overview
The Deskside Support Technician at FlightSafety International provides hands-on IT support to internal and external customers at learning center locations, ensuring smooth technical operations and customer satisfaction.
Responsibilities and impact
The technician will troubleshoot and resolve hardware, software, and network issues, install and upgrade equipment, manage hardware procurement and inventory, escalate issues when necessary, and coordinate with IT managers for maintenance and updates, including occasional travel and after-hours work.
Experience and skills
Requires an associate degree or equivalent experience, with 3+ years of customer-facing deskside support experience, strong technical knowledge of PCs, Windows OS, Microsoft Office, network protocols, and excellent problem-solving and communication skills.
Work environment and culture
The role emphasizes autonomy, responsiveness, prioritization, and excellent customer service within a collaborative, team-oriented environment at FlightSafety International.
Company information
FlightSafety International is a leading aviation training company providing pilot and technician training worldwide, operating advanced flight simulators and training centers in multiple countries.
Team overview
The technician is part of an onsite technical team working closely with Regional IT Managers and the Manager of Deskside Support to support FlightSafety's learning centers.
Job location and travel
The job is based at FlightSafety's learning center locations with some travel required and occasional after-hours duties.
Unique job features
The position involves working with advanced aviation training technology and requires high autonomy and customer interaction in a specialized aviation training environment.
Company overview
FlightSafety International is a leading provider of professional aviation training, simulation equipment, and software. They generate revenue by offering comprehensive training programs for pilots, maintenance technicians, and other aviation professionals, as well as manufacturing advanced flight simulators and training devices. Founded in 1951 by Albert Lee Ueltschi, the company has a rich history of innovation and commitment to safety, serving clients worldwide, including commercial airlines, business aviation, and military organizations.
How to land this job
Position your resume to highlight your 3+ years of deskside support experience, emphasizing your hands-on technical skills with PCs, desktop hardware, and troubleshooting Microsoft Office Suite issues.
Showcase your ability to independently diagnose and resolve hardware, software, and network problems, and your experience coordinating with vendors and internal teams for escalations and hardware procurement.
Apply through multiple channels including FlightSafety International's corporate career site and LinkedIn to maximize your visibility for this role.
Connect with current IT team members or Regional IT Managers at FlightSafety International on LinkedIn; use ice breakers like commenting on their recent posts about aviation technology or asking about the team culture and support challenges they face.
Optimize your resume for ATS by incorporating keywords from the job description such as 'deskside support,' 'hardware troubleshooting,' 'Windows Desktop Operating Systems,' 'network protocols,' and 'customer service.'
Jennie Johnson's Power Apply feature can automate applying through various platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, freeing you to focus on interview preparation and skill enhancement.
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