Concentrix

Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English)

REMOTEPosted 18 days ago

Job summary

  • Job overview

    The Seasonal Customer Service Representative (Bilingual: Spanish and English) at Concentrix provides remote customer service support, resolving routine issues and enhancing customer experiences.

  • Responsibilities and impact

    Daily tasks include providing inbound customer support, resolving technical issues, documenting information, and offering additional products and services.

  • Compensation and benefits

    The role offers paid training, performance-based incentives, health and wellness programs, mentorship opportunities, and various employee engagement events.

  • Experience and skills

    Candidates need to be bilingual in Spanish and English, have at least one year of customer service experience, and possess strong computer skills and a suitable work environment.

  • Career development

    Concentrix promotes from within, with 80% of managers having been promoted internally, and offers free learning and leadership development programs.

  • Work environment and culture

    The company fosters a people-first, inclusive culture, emphasizing diversity and belonging among its globally diverse team.

  • Company information

    Concentrix is a global organization recognized for its workplace culture and commitment to employee growth, serving well-known brands through exceptional customer experiences.

  • Team overview

    The team consists of diverse members from over 70 countries, united in their mission to support each other's success and well-being.

  • Job location and travel

    This position is remote, requiring candidates to reside in the United States.

  • Application process

    Interested applicants should apply online, ensuring they meet the eligibility requirements for U.S. residency and work authorization.

  • Unique job features

    The role includes unique perks such as celebrations for various company events and a strong emphasis on employee well-being and community support.

Company overview

Concentrix is a global business services company specializing in customer engagement and improving business performance. They generate revenue by providing customer experience outsourcing, including customer care, technical support, and sales services, to clients across various industries such as technology, healthcare, and finance. Founded in 1983, Concentrix has grown through strategic acquisitions, including the significant purchase of Convergys in 2018, enhancing its global footprint and service offerings. The company is known for its commitment to innovation, leveraging advanced analytics and technology to deliver superior customer experiences.

How to land this job

  • Position your resume to showcase your bilingual proficiency in Spanish and English, as this is a key requirement for the Seasonal Customer Service Representative role at Concentrix.

  • Highlight your customer service experience and your ability to resolve issues effectively, which aligns with the responsibilities outlined in the job description.

  • Apply through multiple platforms, including Concentrix's corporate site and LinkedIn, to maximize your chances of being noticed for the position.

  • Connect with current employees in the customer service division at Concentrix on LinkedIn to gather insights and express your interest in the role; you might mention your shared commitment to customer satisfaction or inquire about their experiences at the company.

  • Optimize your resume for ATS by incorporating specific keywords from the job description such as 'bilingual', 'customer service', and 'technical support' to ensure your application passes initial screenings.

  • Consider utilizing Jennie Johnson's Power Apply feature, which can streamline your application process and help you focus on networking and preparing for interviews instead of getting bogged down in the details.

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