Job summary
Job overview
The EVSE Technical Support Manager at Zero Impact Energy is responsible for overseeing customer support operations related to EV charging solutions, ensuring effective communication with clients and collaboration with internal teams.
Responsibilities and impact
Daily responsibilities include coordinating service schedules, providing frontline support for customer inquiries, monitoring team performance, and analyzing support data to improve service quality.
Compensation and benefits
The job offers a competitive salary along with dental and health insurance.
Experience and skills
Candidates must have a bachelor's degree in a related field, over 3 years of leadership experience, and at least 5 years of technical customer support experience, preferably in EV charging.
Company information
Zero Impact Energy is a renewable energy provider specializing in EV charging solutions, fleet electrification, and more, with a strong growth trajectory and various government rebate programs.
Job location and travel
This position is in-office located in Costa Mesa, CA, with a standard schedule of Monday to Friday, 9:00 AM to 6:00 PM.
Unique job features
This role offers the opportunity to work closely with sales and engineering teams and engage directly with clients in the growing EV charging industry.
Company overview
Zero Impact Energy is a renewable energy provider based in California, specializing in delivering end-to-end renewable energy solutions to businesses and communities. The company focuses on implementing technologies such as EV charging stations and other sustainable energy systems. They generate revenue by offering a range of services including construction, technical support, and energy consulting. With a presence in locations like Huntington Beach and Costa Mesa, Zero Impact Energy is committed to advancing renewable energy adoption and supporting the transition to a sustainable future.
How to land this job
Position your resume to highlight your leadership experience in managing technical support teams, emphasizing your ability to build and maintain effective support programs, as these skills are essential for the EVSE Technical Support Manager role at Zero Impact Energy.
Emphasize your technical expertise in EV charging solutions and your experience with OCPP and OCPI protocols, as well as your analytical skills for diagnosing complex issues, which are critical for the position.
Apply through multiple platforms, including Zero Impact Energy's corporate site and LinkedIn, to maximize your chances of being noticed by hiring managers.
Connect with individuals in the technical support or engineering divisions at Zero Impact Energy on LinkedIn to gain insights into the company culture and the specifics of the role; potential ice breakers could include asking about their experiences with EV charging technologies or discussing industry trends.
Optimize your resume for ATS systems by incorporating relevant keywords from the job description, such as 'technical support,' 'EV charging,' and 'leadership,' to increase the likelihood of passing initial screenings.
Utilizing Jennie Johnson's Power Apply feature can simplify your application process by tailoring your resume, identifying key application channels, and connecting you with relevant professionals, allowing you to focus more on your job search strategy.
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