Job summary
Job post source
This job is directly from Teachers College, Columbia University
Job overview
The Service Desk Analyst I role supports faculty and staff with desktop IT issues, providing essential technical support and contributing to smooth IT operations at Teachers College, Columbia University.
Responsibilities and impact
The analyst troubleshoots Level 1 and some Level 2 IT issues, manages support tickets, assists with user training, handles hardware and software setup, and maintains documentation and the Service Desk website to ensure efficient service delivery.
Compensation and benefits
The salary is fixed at $55,000 with comprehensive benefits including medical, dental, vision insurance, flexible schedules, tuition remission, retirement matching, and various insurance and assistance programs.
Experience and skills
Candidates need a BA/BS or equivalent, proficiency with ServiceNow, at least one year supporting PCs and Macs, and skills in troubleshooting and user communication; preferred skills include disk imaging, scripting, Active Directory, and knowledge of higher education IT support.
Work environment and culture
The position emphasizes high-quality customer service, teamwork, and collaboration within an academic institution environment.
Company information
Teachers College is part of Columbia University, focusing on education and supporting faculty and staff with technology services.
Team overview
The role involves working collaboratively within the Service Desk team and with other IT groups to resolve issues efficiently.
Job location and travel
The job is onsite at Teachers College, Columbia University.
Unique job features
The job features include handling a variety of technical support tasks, use of ServiceNow ITSM tools, and opportunities to develop skills in higher education IT support environments.
Company overview
Teachers College, Columbia University, is a prestigious graduate school of education, health, and psychology in New York City. Founded in 1887, it is affiliated with Columbia University and is renowned for its influential research and academic programs. The institution generates revenue through tuition, grants, and donations, and plays a pivotal role in shaping educational policies and practices globally. Its rich history includes pioneering work in educational psychology and curriculum development, making it a leader in the field of education.
How to land this job
Tailor your resume to highlight your experience supporting both PC and Mac environments, emphasizing your proficiency with Windows 7/8, Mac OS X, and troubleshooting hardware, software, network, and printer issues as outlined in the job description.
Focus on your ability to manage and resolve Level 1 and some Level 2 support tickets efficiently, demonstrating familiarity with ITSM tools like ServiceNow and your skill in maintaining accurate documentation and user communication.
Apply through Teachers College’s official careers page and also submit your application on LinkedIn to maximize your exposure and chances of being noticed by recruiters.
Connect with current IT support staff or team members at Teachers College on LinkedIn; use ice breakers such as asking about their experience with ServiceNow, or how the Service Desk team collaborates to solve complex issues, to initiate engaging conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'ServiceNow,' 'Level 1 and Level 2 support,' 'desktop imaging,' 'Active Directory account management,' and 'technical troubleshooting' to ensure it passes automated screenings.
Leverage Jennie Johnson’s Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant LinkedIn connections, allowing you to focus your time on preparing for interviews and networking effectively.
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