Job summary
Job post source
This job is directly from Vital Records Control (VRC)
Job overview
The Customer Care Agent at Vital Records Control (VRC) interacts with customers to provide information, resolve complaints, and support customer satisfaction, playing a key role in customer service delivery.
Responsibilities and impact
The agent answers calls, emails, and faxes, assists customers with inquiries and complaints, performs data entry, manages filing tasks, and supports special projects as directed by management.
Compensation and benefits
The position offers a salary of $23 per hour; no additional benefits or bonuses are specified in the description.
Experience and skills
Candidates should have at least one year of customer support experience, computer knowledge, typing skills of 45-55 wpm with high accuracy, 10-key proficiency, good English and grammar, and a pleasant telephone manner.
Work environment and culture
The work environment includes tolerance for seasonal temperature variations and involves physical activity such as standing, walking, and lifting up to 50 lbs, indicating a hands-on and active workplace.
Company information
Vital Records Control (VRC) is a company involved in records management, requiring coordination with internal teams and external customers, vendors, and suppliers.
Team overview
The role reports to the Customer Care Manager and involves working closely with the Customer Service Manager, Director of Operations, and other internal personnel.
Unique job features
The job involves a mix of customer interaction, data entry, physical filing tasks, and occasional special projects, requiring multitasking and flexibility.
Company overview
Vital Records Control (VRC) is a leading provider of information management services, specializing in document storage, shredding, and data protection solutions. The company generates revenue by offering a range of services that help businesses manage their records efficiently, ensuring compliance with regulatory requirements and enhancing data security. Founded in 1988, VRC has grown significantly, expanding its operations across the United States to serve a diverse clientele. A key aspect of VRC's history is its commitment to innovation and customer service, which has enabled it to maintain a strong position in the competitive information management industry.
How to land this job
Position your resume to highlight customer service skills, complaint resolution experience, and your ability to multitask and manage time effectively, as these are key for the Customer Care Agent role at Vital Records Control (VRC).
Emphasize your experience with data entry, computer proficiency, and familiarity with office equipment, including typing speed and accuracy, as the job requires handling computerized information and paperwork management.
Apply through multiple channels such as VRC's corporate website and LinkedIn to maximize your application visibility and chances of landing the role.
Connect with current employees in the Customer Care division at VRC on LinkedIn to learn more about the team and culture; ice breakers could include asking about their experience working with the Customer Care Manager or how they handle challenging customer interactions.
Optimize your resume for ATS by incorporating keywords from the job description like 'customer support,' 'data entry,' 'complaint resolution,' 'multitasking,' and '10-key by touch' to ensure it passes initial screenings.
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