Job summary
Job post source
This job is from a recruiting firm hiring for a separate company based on the company name 'Interactive Resources - iR' which is known as a staffing and recruiting firm and the description focusing on candidate requirements rather than company specifics.
Job overview
The Tier 3 Desktop Support Engineer role involves managing IT support services and leading support personnel to ensure high-quality desktop and network support, impacting overall customer satisfaction and IT operations.
Responsibilities and impact
The candidate will manage day-to-day IT support, handle escalations, prioritize desktop support tasks, coach team members, document procedures, and collaborate with IT partners to resolve issues efficiently.
Experience and skills
Candidates must have at least 5 years in technical support, 4 years with network/hardware/software and ticketing systems, 3 years managing IT support staff, and experience with Ticketing Systems, SSCM, Active Directory, Azure, and Microsoft products; strong communication and leadership skills are essential.
Job location and travel
The position is onsite with no sponsorship or C2C options, indicating a fixed physical work location requirement.
Unique job features
The role emphasizes leadership in IT support with opportunities to improve problem resolution skills through coaching and training, and requires handling complex client service environments.
Company overview
Interactive Resources (iR) is a leading technology firm specializing in developing innovative software solutions for various industries, including finance, healthcare, and education. They generate revenue through licensing their software products, offering subscription-based services, and providing custom development and consulting services. Founded in 2005, iR has grown rapidly due to its commitment to cutting-edge technology and customer-centric approach, earning a reputation for delivering high-quality, reliable solutions. Notably, iR has been recognized for its contributions to advancing artificial intelligence and machine learning applications.
How to land this job
Tailor your resume to highlight your extensive experience in desktop and network support, emphasizing your proficiency with ticketing systems, SSCM, Active Directory, and Azure as these are core to the role at Interactive Resources - iR.
Showcase your leadership and team management skills, particularly your experience managing IT customer support personnel and your ability to coach, mentor, and develop high-performing desktop support teams.
Apply through multiple channels including the Interactive Resources corporate website and LinkedIn to maximize your application visibility and increase your chances of securing an interview.
Connect with current employees in the IT support or desktop services division at Interactive Resources - iR on LinkedIn; start conversations by referencing recent company projects or asking about their experience with the ticketing systems or ITSM tools used at iR.
Optimize your resume for ATS by incorporating key terms from the job description such as 'desktop support,' 'ticketing systems,' 'Active Directory,' 'Azure,' 'ITSM,' and 'customer support management' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate submitting your tailored resume across multiple platforms and to identify LinkedIn connections to network with, freeing up your time to prepare for interviews and deepen your industry knowledge.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.