Job summary
Job overview
This Senior Client Success Manager role at TOPPAN Edge Inc. focuses on enhancing customer satisfaction and driving revenue growth through effective management of customer relationships and the Paymode-X services.
Responsibilities and impact
Daily responsibilities include managing a portfolio of high-value customers, ensuring customer engagement, conducting business reviews, monitoring customer health, and identifying new revenue opportunities.
Experience and skills
Candidates should have 5-10 years of experience in the FinTech industry, strong customer success experience, excellent communication skills, and proficiency in CRM applications.
Company information
TOPPAN Edge Inc. is a global leader in business payments and cash management with over 30 years of experience and a significant volume of payments processed annually.
Job location and travel
The position can be based in Portsmouth, NH or virtually.
Company overview
TOPPAN Edge Inc. is a global leader in the printing and information technology sectors, specializing in solutions that integrate advanced printing technologies with digital innovations. The company generates revenue through a diverse portfolio that includes security printing, packaging, and digital transformation services. Founded as part of the Toppan Printing Co., Ltd., it has a rich history of innovation and adaptation, evolving from traditional printing roots to become a key player in the digital age. Understanding its commitment to sustainability and cutting-edge technology is crucial for any potential candidate.
How to land this job
Tailor your resume to emphasize your extensive experience in customer success management, particularly within the FinTech sector, showcasing your ability to manage high-value customer portfolios and drive revenue growth.
Highlight your strong communication skills and your capability to build trusted advisor relationships, as these are essential for engaging with customers and ensuring their satisfaction with Paymode-X services.
Apply through various platforms, including TOPPAN Edge Inc.'s corporate site and LinkedIn, to maximize your chances of being noticed for the Senior Client Success Manager position.
Connect with professionals in the customer success division at TOPPAN Edge Inc. on LinkedIn to learn more about the role and the company culture; you could start a conversation by asking about their experiences with customer engagement strategies or recent product enhancements.
Optimize your resume for ATS systems by incorporating relevant keywords from the job description, such as 'customer success,' 'revenue growth,' and 'FinTech,' to ensure it passes initial screenings.
Utilizing Jennie Johnson's Power Apply feature can simplify your application process by tailoring your resume, identifying the best application channels, and helping you connect with potential contacts on LinkedIn, allowing you to focus on your job search effectively.
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