Job summary
Job post source
This job is directly from Southwest Airlines
Job overview
The CX&A Performance Analytics Consultant at Southwest Airlines performs quantitative analysis and provides actionable insights to support customer and commercial business decisions, focusing on loyalty program data and marketing campaigns.
Responsibilities and impact
The consultant analyzes business trends, conducts complex data analysis, creates reports and presentations for senior leadership, develops tools for data gathering, and collaborates cross-functionally to improve data quality and accessibility.
Compensation and benefits
The salary range is $105,550 to $117,300 with additional discretionary bonuses, competitive health insurance including for dependents and pets, retirement savings plan with company contributions up to 9.3%, potential profit sharing, and free flights on Southwest Airlines for employees and eligible dependents.
Experience and skills
Requires advanced experience in data extraction, manipulation, analysis, visualization tools, relational databases, web analytics, and strong communication skills for presenting insights to senior executives; must have a high school diploma or GED.
Work environment and culture
Southwest Airlines values camaraderie, collaboration, innovation, and provides a stable work environment with equal opportunities for learning and personal growth, emphasizing respect and care internally and externally.
Company information
Southwest Airlines is a major airline committed to employee growth and customer service excellence, with a vibrant corporate campus in Dallas, TX.
Job location and travel
The role requires working onsite at Southwest Airlines' Dallas, TX Headquarters during business hours.
Application process
Applicants must be U.S. citizens or authorized to work in the U.S. with no sponsorship available; the job posting closes on 06/04/2025; application details are provided on the Southwest Airlines career page.
Unique job features
The job offers unique perks such as free flights for employees and dependents, profit sharing, and a strong focus on data-driven decision making within the customer loyalty and marketing domains.
Company overview
Southwest Airlines is a major U.S. airline known for its low-cost, no-frills approach to air travel, operating one of the largest domestic flight networks in the country. The company generates revenue primarily through ticket sales, ancillary fees, and its Rapid Rewards loyalty program, while maintaining a unique open-seating policy and a reputation for customer-friendly service. Founded in 1967 and headquartered in Dallas, Texas, Southwest has a history of industry innovation, such as the introduction of the point-to-point route system and a focus on operational efficiency. The airline is consistently recognized for its strong corporate culture, employee engagement, and emphasis on diversity and inclusion. Candidates should be aware of Southwest's commitment to hospitality, teamwork, and its distinctive "LUV" brand identity.
How to land this job
Tailor your resume to highlight advanced skills in data analysis, visualization tools, and relational database management, emphasizing your ability to translate complex data into actionable insights for senior leadership at Southwest Airlines.
Focus on showcasing your experience with customer and loyalty program data, your capability to build self-service analytical tools, and your proficiency in presenting data-driven business cases and marketing campaign analyses.
Apply through multiple platforms including the Southwest Airline Career Page corporate site and LinkedIn to maximize your application's visibility and align with different recruiter preferences.
Connect with professionals in the Customer Experience & Analytics division on LinkedIn, using ice breakers like commenting on recent Southwest loyalty program initiatives or asking about their experience with data-driven decision making in the Customer Org.
Optimize your resume for ATS by incorporating keywords from the job description such as 'advanced analytical techniques,' 'data visualization,' 'relational database,' 'business acumen,' and 'customer behavior analysis' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications across multiple channels and identify relevant LinkedIn connections, allowing you to focus your time on networking and preparing for interviews.
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