Job summary
Job post source
This job is directly from Annuity Health, LLC
Job overview
The Remote Customer Service Representative role involves contacting patients to collect payments for medical bills, playing a key part in managing account receivables for the company.
Responsibilities and impact
The job requires making phone calls to patients to negotiate and set up payment arrangements, documenting interactions, complying with policies, meeting goals, and collaborating with team leads and management to ensure patient satisfaction.
Compensation and benefits
The position offers benefits including health, dental, vision insurance, HSA and FSA accounts, voluntary insurance, paid holidays, PTO, and a 401(k) plan.
Experience and skills
Candidates should have customer service experience, preferably with medical billing or healthcare revenue cycles, a high school diploma or GED, and basic computer skills; college education is preferred but not required.
Work environment and culture
The role is remote and requires comfort with technology and working in a fast-paced call center environment, emphasizing teamwork and professionalism.
Company information
Annuity Health, LLC is a company involved in healthcare payment collections, focusing on patient service and account receivables management.
Job location and travel
This is a remote position requiring the ability to work virtually with technology.
Unique job features
The job is distinguished by its fully remote setup and focus on medical billing payment collections in a virtual call center environment.
Company overview
Annuity Health, LLC specializes in providing revenue cycle management services to healthcare providers, focusing on optimizing billing, collections, and financial operations. They generate revenue by offering comprehensive solutions that streamline administrative processes, reduce costs, and improve cash flow for medical practices and hospitals. Founded with the mission to enhance financial performance in the healthcare sector, Annuity Health has established itself as a key player by leveraging advanced technology and industry expertise to deliver customized services that meet the unique needs of their clients.
How to land this job
Position your resume to emphasize your customer service experience, particularly in fast-paced environments and handling sensitive financial information, to align with Annuity Health’s focus on patient payment collection and account receivables.
Highlight your communication skills, ability to negotiate payment arrangements, and proficiency with basic computer technology, as these are critical for success in this remote role.
Apply through multiple channels such as Annuity Health’s corporate career page and LinkedIn to maximize your chances of being noticed for the Remote Customer Service Representative position.
Connect with current employees in the customer service or revenue cycle divisions at Annuity Health on LinkedIn. Use ice breakers like asking about their experience working remotely or how they handle challenging payment negotiations to start a conversation.
Optimize your resume for ATS by including keywords from the job description such as 'patient service,' 'payment negotiation,' 'medical billing,' 'communication proficiency,' and 'confidentiality' to ensure your resume passes initial screenings.
Leverage Jennie Johnson’s Power Apply feature to automate tailored applications, identify multiple application portals, and find LinkedIn contacts for networking, allowing you to focus more effectively on preparing for interviews and other job search activities.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.