Job summary
Job post source
This job is directly from Wayfair
Job overview
The IT Support Associate role at Wayfair is an entry-level position providing foundational technical support to end-users in the Northeast warehouse IT environment, focusing on troubleshooting, ticket management, and learning.
Responsibilities and impact
The role involves performing basic password resets, triaging IT support requests, creating and routing tickets in ServiceNow, escalating complex issues, maintaining documentation and inventory, ensuring SLA adherence, and actively learning IT fundamentals.
Experience and skills
Candidates need basic Layer 1 networking knowledge, user troubleshooting skills, and familiarity with tools like ServiceNow, Slack, OKTA, and NEXUS, along with professional communication abilities.
Career development
The position offers continuous learning and development with mentorship and exposure to various IT systems and processes.
Work environment and culture
Wayfair promotes a diverse, inclusive, and innovative work culture valuing unique perspectives and community engagement.
Company information
Wayfair is a leading global online home goods retailer known for its technology-driven approach and commitment to innovation and diversity.
Job location and travel
The position is based in the Northeast warehouse IT support team, with no specific office location detailed.
Unique job features
The job features mentorship, structured escalation paths, and use of industry-standard tools like ServiceNow and Slack for IT support.
Company overview
Wayfair is an American e-commerce company that specializes in selling furniture and home goods. Founded in 2002 by Niraj Shah and Steve Conine, the company operates through its online platform, offering a vast selection of over 14 million items from more than 11,000 global suppliers. Wayfair generates revenue through direct sales to consumers, leveraging its extensive logistics network to ensure efficient delivery. Notably, the company has invested heavily in technology and data analytics to enhance customer experience and streamline operations.
How to land this job
Position your resume to highlight foundational IT support skills such as basic user troubleshooting, password resets, and ticketing system experience, especially with ServiceNow, to align with Wayfair's Warehouse IT Support role.
Emphasize your ability to communicate professionally and empathetically with end-users, your familiarity with tools like Slack, OKTA, and NEXUS, and your commitment to following established escalation paths and SLA adherence.
Apply through multiple channels including Wayfair's corporate careers page and LinkedIn job postings to maximize your chances of being noticed for this entry-level IT support position.
Connect with current IT Support Associates or team members in Wayfair's Warehouse IT Support division on LinkedIn; start conversations by referencing your shared interest in IT support or asking about their experience working with ServiceNow and warehouse IT challenges.
Optimize your resume for ATS by incorporating keywords from the job description such as 'ServiceNow,' 'ticketing system,' 'basic troubleshooting,' 'password resets,' 'SLA adherence,' and 'technical escalation' to ensure your resume passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored resume submissions, identify multiple application portals, and discover relevant LinkedIn contacts to network with, allowing you to focus your energy on interview preparation and skill development.
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