Job summary
Job post source
This job is directly from USALLIANCE Financial
Job overview
The Loan Servicing Specialist II at USALLIANCE Financial focuses on servicing the credit union's diverse loan portfolios, ensuring accurate and timely processing to support member satisfaction and operational efficiency.
Responsibilities and impact
The role involves managing loan servicing requests, maintaining loan accounts, supporting internal projects, ensuring regulatory compliance, and providing high-quality member service through various communication channels.
Compensation and benefits
The position offers a base hourly wage range of $25.24 to $30.91, eligibility for an annual corporate bonus, a competitive benefits package including 401K with 6% match, paid time off, wellness time, paid federal holidays, and a hybrid work schedule.
Experience and skills
Candidates must have at least 2 years of loan servicing experience, strong customer service skills, proficiency with technology and Microsoft Office, and excellent communication and organizational abilities.
Career development
USALLIANCE provides opportunities for professional development and career growth within a supportive and inclusive environment.
Work environment and culture
The company promotes a collaborative and inclusive culture that values diversity, innovation, teamwork, and employee growth.
Company information
USALLIANCE Financial is a credit union focused on innovation, member service, and community involvement, offering a supportive environment for personal and professional growth.
Team overview
The candidate will join the loan servicing team, collaborating closely with other servicing staff to deliver high-quality member service and support department initiatives.
Job location and travel
The position follows a hybrid schedule requiring a minimum of three days in the office to maximize collaboration.
Unique job features
The role includes involvement in loan sales preparation, process improvements, and adherence to regulatory requirements, distinguishing it with a focus on compliance and member service excellence.
Company overview
USALLIANCE Financial is a member-owned financial cooperative that offers a range of banking services, including savings and checking accounts, loans, mortgages, and credit cards. Established in 1966, the company initially served IBM employees but has since expanded its membership to various communities and organizations. USALLIANCE generates revenue through interest on loans, fees for services, and investment income. Notable for its commitment to technological innovation, the company provides robust online and mobile banking platforms to enhance customer experience.
How to land this job
Position your resume to highlight your experience in loan servicing, emphasizing your knowledge of mortgage, consumer, specialty, and commercial loan portfolios as detailed in the job description at USALLIANCE Financial.
Emphasize your skills in member communication, problem resolution, transactional processing, and familiarity with regulatory compliance such as the Patriot Act, Truth in Lending, and Bank Secrecy Act to align with the role's requirements.
Apply through multiple channels including the USALLIANCE Financial corporate careers page, LinkedIn, and other job boards where the position is posted to maximize your chances of visibility.
Connect with current USALLIANCE Financial loan servicing team members or related department staff on LinkedIn; use ice breakers like commenting on recent company news, asking about team culture, or inquiring about key skills for success in the Loan Servicing Specialist II role.
Optimize your resume for ATS by including keywords from the job description such as 'loan servicing,' 'member service,' 'transactional processing,' 'regulatory compliance,' and 'loan portfolio management' to ensure it passes initial screening.
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