Job summary
Job post source
This job is directly from Taskrabbit
Job overview
The Senior Representative, Risk Operations at Taskrabbit is responsible for executing strategies to detect, prevent, and mitigate fraud and risk incidents, ensuring a secure environment for clients, Taskers, and employees.
Responsibilities and impact
The role involves leading fraud and risk mitigation efforts, leveraging data to enhance prevention strategies, escalating emerging risks, collaborating with management, and maintaining a customer-centric approach to safeguard operations.
Compensation and benefits
The position offers an hourly base pay of $22.50 plus bonus, benefits including employer-paid health insurance, 401k match with immediate vesting, flexible time off, wellness and education stipends, IKEA discounts, and other perks varying by country.
Experience and skills
Candidates need at least 1 year of experience in fraud and risk mitigation in a customer service or related role, strong problem-solving skills, ownership, empathetic communication, and availability to work full-time including weekends and holidays.
Work environment and culture
Taskrabbit promotes a remote-first, inclusive, and diverse culture valuing collaboration, innovation, and customer obsession, with a supportive and talented team environment.
Company information
Taskrabbit is a marketplace platform connecting people with Taskers for home services, partnered with IKEA, recognized for diversity and as a top workplace.
Job location and travel
This is a remote-first position with employees distributed across the US and EU, valuing flexibility and regular in-person connection.
Application process
Applications involve an initial recruiter phone screen followed by several video interviews; Taskrabbit does not conduct interviews via text or chat apps and communicates only through taskrabbit.com domains.
Unique job features
The job emphasizes a customer-first approach in fraud prevention, data-driven decision making, and offers unique perks like IKEA discounts and comprehensive wellness support.
Company overview
Taskrabbit is an online and mobile marketplace that connects freelance labor with local demand, allowing consumers to find immediate help with everyday tasks, including cleaning, moving, delivery, and handyman work. The company makes money by taking a percentage of the fee charged by the "Taskers" for their services. Founded in 2008 by Leah Busque, Taskrabbit was acquired by IKEA in 2017, which has helped expand its reach and integrate its services with IKEA's customer base.
How to land this job
Tailor your resume to emphasize your experience in fraud and risk mitigation, highlighting your ability to execute strategies that prevent and resolve incidents with a customer-first approach.
Showcase your problem-solving skills and ownership mindset, demonstrating how you have proactively identified and implemented effective risk management solutions in fast-paced environments.
Apply through multiple channels including Taskrabbit's official careers page and LinkedIn to maximize your application visibility and chances of being noticed.
Connect with professionals in Taskrabbit’s Risk Operations or related teams on LinkedIn; start conversations by referencing Taskrabbit’s commitment to customer obsession or by asking about the evolving challenges in fraud prevention at the company.
Optimize your resume for ATS by incorporating keywords such as 'fraud mitigation,' 'risk operations,' 'customer experience,' 'data-driven decision making,' and 'problem-solving' exactly as they appear in the job description.
Consider using Jennie Johnson's Power Apply feature to automate tailored applications, identify the best platforms for submission, and find relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking.
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