Job summary
Job post source
This job is directly from SCORE Sports
Job overview
The Customer Service Representative at SCORE Sports provides multi-channel support to customers, ensuring a smooth and professional experience while supporting the company's mission to serve youth sports.
Responsibilities and impact
The role involves responding to customer inquiries via phone, email, and chat, managing tickets with Zendesk, processing orders with NetSuite, assisting with product questions and returns, collaborating with internal teams, and meeting performance metrics.
Compensation and benefits
The position offers a base salary range of $22 to $27 per hour depending on experience, with benefits including medical, dental, vision, life insurance, and a 401K plan.
Experience and skills
Candidates should have 1-2 years of customer service experience, preferably in contact center, retail, or eCommerce, familiarity with Zendesk and NetSuite is a plus, proficiency in Microsoft Office, strong communication and problem-solving skills, and a high school diploma or equivalent is required with some college preferred.
Work environment and culture
SCORE Sports values a positive, team-oriented mindset and a customer-first attitude, emphasizing collaboration and continuous improvement in customer service processes.
Company information
Founded in 1975, SCORE Sports partners with youth club sports to provide custom uniforms and equipment across multiple sports, with manufacturing facilities in North America for fast, quality production.
Job location and travel
This is an onsite position at SCORE Sports' location.
Unique job features
The job uses tools like Zendesk and NetSuite and involves multi-channel customer support including future chat support, highlighting a dynamic and tech-enabled customer service environment.
Company overview
SCORE Sports is a leading manufacturer and distributor of high-quality sports uniforms and equipment, primarily serving youth and amateur sports leagues. Founded in 1975, the company has built a reputation for delivering durable, affordable, and customizable athletic gear. SCORE Sports generates revenue through direct sales to sports organizations, schools, and retailers, as well as through online sales. Notably, the company emphasizes community engagement and has partnerships with various sports associations to support youth development programs.
How to land this job
Tailor your resume to highlight your 1-2 years of customer service experience, emphasizing any work with contact centers, retail, or eCommerce environments relevant to SCORE Sports' omni-channel approach.
Showcase your proficiency with CRM tools like Zendesk and ERP systems such as NetSuite, as well as your skills in Microsoft Office Suite, especially Outlook, Word, and Excel, to align with the job requirements.
Apply through multiple platforms including SCORE Sports' corporate careers page and LinkedIn to maximize your application visibility and chances of being noticed.
Connect on LinkedIn with employees in SCORE Sports' customer service, sales, and operations departments; start conversations by commenting on company news, asking about their experience with SCORE's customer support tools, or expressing your enthusiasm for their mission supporting youth sports.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'Zendesk,' 'NetSuite,' 'order processing,' 'multi-channel support,' and 'problem-solving' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate submitting tailored applications across various platforms, identify LinkedIn contacts for networking, and optimize your resume for ATS, freeing you to focus on preparing for interviews and building connections.
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