Job summary
Job post source
This job is from a recruiting firm hiring for a separate company based on the contract and onsite details provided and the lack of direct company employment language.
Job overview
The Desktop Support Technician role at Noblesoft Technologies involves providing end-user technical support and ensuring smooth operation of desktops, laptops, and peripherals to enhance user experience.
Responsibilities and impact
The technician will install and configure devices, perform break-fix and desk side support, manage ticket queues, coordinate with vendors and support teams, assist with security and compliance tasks, support events and disaster recovery, and provide on-call support as needed.
Experience and skills
The role requires experience in hardware and software installation, troubleshooting, ticket management, vendor coordination, and knowledge of security and compliance tasks; strong customer service and problem-solving skills are essential.
Job location and travel
The position is located onsite in Kent, WA 98032 and requires day one onsite presence with potential on-call duties outside business hours.
Unique job features
The job features contract employment with onsite day one presence, rotational on-call support, and involvement in disaster recovery and event IT support.
Company overview
Noblesoft Technologies is a global IT consulting and services company specializing in digital transformation, enterprise solutions, and IT staffing. They generate revenue by providing customized software development, cloud solutions, and managed IT services to a diverse range of industries, including healthcare, finance, and retail. Founded in 2004, Noblesoft has grown through strategic partnerships and a focus on innovative technologies such as AI and machine learning. Their commitment to delivering high-quality, client-centric solutions has established them as a trusted partner in the tech industry.
How to land this job
Tailor your resume to emphasize hands-on experience with desktop, laptop, and mobile device installation, configuration, and troubleshooting as described in the Desk Side Support Specialist role at Noblesoft Technologies.
Highlight your ability to manage ticket queues effectively, resolving issues within service level agreements and providing clear communication to end users about ticket status updates.
Showcase your experience coordinating with vendors and Level 3 support teams, as well as your skills in security compliance tasks like access reviews and risk assessments.
Apply via multiple platforms including Noblesoft Technologies' corporate website and LinkedIn to maximize your application visibility for this contract onsite role in Kent, WA.
Connect with IT support and desktop services professionals at Noblesoft Technologies on LinkedIn, using ice breakers such as asking about recent upgrades or challenges faced in onsite support roles to start meaningful conversations.
Optimize your resume for ATS by incorporating keywords from the job description like 'desk side support,' 'IMACD,' 'data migration,' 'ticket queue management,' and 'first call resolution' to pass automated screening.
Use Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application channels, and identify relevant LinkedIn contacts, freeing up your time to prepare for interviews and deepen your industry knowledge.
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