Job summary
Job post source
This job is directly from Topaz Labs
Job overview
The Video Product Specialist at Topaz Labs supports customers using their AI video software and contributes to improving the customer experience, playing a key role in the company's growth.
Responsibilities and impact
The role involves answering customer questions, creating tutorials and documentation, and proactively identifying and implementing improvements to the customer experience.
Compensation and benefits
The position offers a strong base salary, significant ownership that grows with the company, 100% covered medical/dental/vision insurance, 15 days PTO plus holidays, and 401k matching.
Experience and skills
Candidates should be videographers, editors, designers, or artists familiar with the software, have a strong work ethic, first principles thinking, and excellent writing skills; reading certain business books is a plus but not required.
Career development
The role offers growth potential into higher-leverage positions in product, marketing, or customer operations within a fast-growing company that promotes from within.
Work environment and culture
Topaz Labs has a world-class, fast-executing team focused on customer experience, with a culture promoting diversity and internal promotion, located onsite in Dallas, TX.
Company information
Topaz Labs is an AI tech company specializing in image and video quality software with deep learning, serving over 1 million customers including major companies like Apple and NASA, with rapid revenue growth and profitable operations.
Job location and travel
The job is full-time onsite in Dallas, TX, with relocation required if not local.
Unique job features
This role is unique in offering significant ownership and a cross-functional experience in a high-growth AI software company, with a focus on customer success and product impact.
Company overview
Topaz Labs is a software company specializing in AI-powered photo and video enhancement tools. They generate revenue by selling advanced software products like Topaz Gigapixel AI, Topaz DeNoise AI, and Topaz Sharpen AI, which are popular among photographers, videographers, and graphic designers for their ability to improve image quality and reduce noise. Founded in 2005, the company has a history of leveraging cutting-edge artificial intelligence and machine learning technologies to provide innovative solutions for creative professionals.
How to land this job
Position your resume to highlight your experience with video editing, content creation, and customer support, emphasizing your ability to create tutorials and documentation that help users succeed with software products.
Emphasize your problem-solving skills and proactive approach to improving customer experience, as well as your strong work ethic and ability to think from first principles, which align with the company culture at Topaz Labs.
Apply through multiple channels including Topaz Labs' corporate careers page and LinkedIn to maximize your chances of being noticed for this role.
Connect with current employees in the product, marketing, and customer operations teams at Topaz Labs on LinkedIn; use ice breakers like commenting on recent company achievements or expressing enthusiasm for their AI-driven video technology to start conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'video editing,' 'customer experience,' 'tutorial creation,' 'problem-solving,' and 'cross-functional collaboration' to ensure it passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify the best platforms to apply through, and find relevant LinkedIn connections, allowing you to focus your energy on preparing for interviews and networking.
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