Resort Concierge and Reservations (Seasonal) - Hotel del Coronado, A Curio Collection by Hilton
CORONADO, CAPosted 30+ days ago
Job summary
Job post source
This job is directly from Hotel del Coronado, a Curio Collection by Hilton.
Job overview
The Resort Concierge and Reservations role at Hotel del Coronado is a seasonal position focused on managing guest reservations and enhancing guest experiences at the historic beachfront resort.
Responsibilities and impact
The role involves processing reservations accurately, planning guest itineraries including dining and activities, managing spa and fitness bookings, performing mobile concierge duties to engage guests, making outbound calls to facilitate guest planning, handling inquiries from travel agents and internal departments, and maintaining reservation accuracy and communication.
Compensation and benefits
The pay rate is $20.56 per hour, based on experience and location, with benefits including career growth opportunities, team member resource groups, and recognition programs, though benefits may vary by property.
Experience and skills
Candidates should have specialized experience in reservations and guest services, strong knowledge of hotel amenities, proficiency in booking platforms within 90 days, and excellent customer service and communication skills; key attributes include quality, productivity, dependability, customer focus, and adaptability.
Career development
Hilton offers career growth and development programs, recognition and rewards, and supportive team member resource groups to foster professional advancement.
Work environment and culture
The company culture emphasizes hospitality, integrity, leadership, teamwork, ownership, and operating with urgency, fostering a diverse and inclusive environment focused on exceptional guest experiences.
Company information
Hotel del Coronado is a historic 28-acre beachfront resort built in 1888, recently renovated with over 750 rooms and multiple dining and activity venues, operating under Hilton's Curio Collection brand known for luxury and quality hospitality.
Job location and travel
The job is located at Hotel del Coronado on Coronado Island near Downtown San Diego, with shifts requiring availability on weekdays, weekends, and holidays.
Unique job features
This role is unique due to its setting at a historic Victorian beach resort with a recent $400M renovation, offering diverse guest interaction opportunities across multiple resort amenities and requiring proficiency in several specialized booking platforms.
Company overview
Hotel del Coronado, a historic beachfront hotel in Coronado, California, is renowned for its Victorian architecture and luxurious accommodations. Established in 1888, it has hosted numerous celebrities, dignitaries, and even royalty, making it a significant cultural landmark. The hotel generates revenue through its upscale lodging, dining, event hosting, and various recreational activities. Its rich history and iconic status continue to attract tourists and event planners, contributing to its enduring success in the hospitality industry.
How to land this job
Position your resume to highlight your customer service skills, reservation processing accuracy, and knowledge of hospitality operations, emphasizing your ability to handle multiple booking platforms and guest inquiries efficiently.
Focus on showcasing your experience with itinerary planning, sales techniques, and ability to upsell resort amenities, demonstrating your capacity to enhance guest experiences and meet sales goals.
Apply through multiple channels including the Hotel del Coronado corporate careers page, Hilton's official job portal, and LinkedIn to maximize your application visibility.
Connect with current Resort Concierge or Reservations team members at Hotel del Coronado on LinkedIn; start conversations by complimenting the resort's recent $400M renovation or asking about their favorite guest experience stories to break the ice.
Optimize your resume for ATS by incorporating keywords such as 'reservation processing,' 'itinerary planning,' 'customer service,' 'sales techniques,' 'OpenTable,' 'RealTimeReservations,' and 'guest experience,' ensuring alignment with the job description.
Use Jennie Johnson's Power Apply feature to automate tailored resume submissions across platforms, identify relevant LinkedIn contacts for networking, and save time so you can focus on preparing for interviews and refining your skills.
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