Job summary
Job post source
This job is directly from Alaska Airlines
Job overview
The Station Agent (Ramp & Customer Service) at Alaska Airlines plays a crucial role in ensuring smooth and safe flight operations by assisting guests and handling ramp services in a fast-paced airport environment.
Responsibilities and impact
The role involves assisting guests with travel needs, servicing aircraft on the ground including loading and unloading cargo, managing luggage transport, performing boarding and gate duties, and maintaining ramp and warehouse areas to support flight operations.
Compensation and benefits
The position offers a starting hourly rate of $29.81 with a $1,000 bonus for external applicants, comprehensive medical, dental, and vision benefits, a generous 401k match, paid time off, and free stand-by travel privileges on Alaska Airlines and Horizon Air.
Experience and skills
Candidates must have at least 2 years of customer or community service experience, a valid US driver's license, physical ability to perform manual tasks, strong communication skills, and be authorized to work in the US. Preferred qualifications include knowledge of industrial equipment operations.
Career development
The company offers professional development opportunities and a total rewards package designed to support career growth and advancement within Alaska Airlines.
Work environment and culture
Alaska Airlines values safety, kindness, performance, and remarkable service, fostering a welcoming and inclusive environment with a focus on equal opportunity and compliance with nondiscrimination laws.
Company information
Alaska Airlines is a major US airline known for its customer service and operational excellence, providing air travel services and maintaining a strong commitment to employee well-being and diversity.
Team overview
The candidate will join the airport team responsible for customer service and ramp operations, working collaboratively to ensure efficient and safe flight processes.
Job location and travel
This position is based in Dillingham, with a requirement to work varied shifts including weekends and holidays, and obtain airport security clearance.
Unique job features
This role uniquely combines customer service with ramp operations, requiring flexibility, physical stamina, and the ability to manage multiple tasks in a dynamic airport setting.
Company overview
Alaska Airlines is a major American airline headquartered in Seattle, Washington, known for providing passenger and cargo transportation services across the United States, Canada, Mexico, and Costa Rica. The company generates revenue through ticket sales, loyalty programs, and ancillary services such as baggage fees and in-flight purchases. Founded in 1932 as McGee Airways, it has grown through strategic acquisitions, including the purchase of Virgin America in 2016, which expanded its market presence. Alaska Airlines is recognized for its customer service and operational efficiency, consistently ranking high in on-time performance and customer satisfaction.
How to land this job
Position your resume to emphasize your customer service skills and ability to work in fast-paced, dynamic environments, highlighting your experience with guest assistance and multitasking under pressure.
Showcase physical capabilities such as lifting, bending, and operating equipment, as well as your flexibility with varied shifts and strong communication skills, which are critical for both ramp and customer service duties.
Apply through multiple channels including Alaska Airlines' official career site and LinkedIn to maximize your application reach and visibility for the Station Agent role.
Connect on LinkedIn with current Alaska Airlines employees in airport operations or customer service roles; use ice breakers like commenting on Alaska Airlines' commitment to remarkable guest experiences or asking about their daily challenges in the role.
Optimize your resume for ATS by including keywords from the job description such as 'customer service,' 'ramp service,' 'boarding,' 'luggage handling,' 'airport security clearance,' and 'computerized reservation system' to ensure it passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate job applications, tailor resumes to the Station Agent role, identify multiple application portals, and find LinkedIn connections for networking, freeing up your time to prepare for interviews and other job search activities.
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