Job summary
Job post source
This job is directly from One Inc
Job overview
The Customer Service Team Lead at One Inc oversees and guides a team of Customer Service Agents to ensure effective performance and growth within the Contact Center.
Responsibilities and impact
The role involves coaching and training team members, monitoring performance, handling escalated contacts, fostering a positive environment, managing team performance, coordinating communication and schedules, maintaining performance records, and providing regular feedback and support.
Work environment and culture
The role emphasizes a positive, collaborative, and engaged work environment with integrity and humility as key values.
Company overview
One Inc is a leading provider of digital payment solutions and insurance software, specializing in streamlining payment processing and customer engagement for the insurance industry. They generate revenue through subscription-based software services, transaction fees, and value-added services that enhance the efficiency and security of insurance transactions. Founded in 2005, One Inc has grown significantly, acquiring several companies to expand its technological capabilities and market reach. Their innovative solutions help insurers modernize their operations and improve customer satisfaction.
How to land this job
Tailor your resume to emphasize leadership and coaching skills, highlighting your experience managing customer service teams and driving performance improvements, as these are central to the Team Lead role at One Inc.
Focus on showcasing your expertise in contact center operations, policy adherence, and handling escalated customer issues independently to align with the job's requirements.
Apply through multiple channels such as One Inc's corporate career site, LinkedIn job postings, and reputable job boards to maximize your application visibility.
Connect with current or former One Inc customer service leaders on LinkedIn, using ice breakers like commenting on recent company initiatives, asking about team culture, or inquiring about key qualities for success in the role.
Optimize your resume for ATS by incorporating keywords from the job description such as 'coaching skills,' 'performance management,' 'escalated contacts,' 'SLA,' 'KPI,' and 'contact center policies' to ensure your resume passes initial screenings.
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