Job summary
Job post source
This job is directly from Workday
Job overview
The Customer Success Manager at Workday plays a crucial role in ensuring customer satisfaction and success, particularly within the Financial Services and Insurance sectors for Medium Enterprise customers.
Responsibilities and impact
Daily responsibilities include advising customers, facilitating their Workday journey, driving product adoption, and developing strategic goals to maximize value from Workday's services.
Compensation and benefits
The base salary ranges from $87,000 to $130,400, with potential bonuses and stock grants, and comprehensive benefits are offered.
Experience and skills
Candidates should have at least 3 years of experience in HCM or Financial domains, customer relationship management, and a customer-facing professional services role, with a preference for finance or insurance experience.
Career development
Opportunities for professional growth include collaboration with various corporate functions and engagement with executive leadership.
Work environment and culture
Workday emphasizes a people-first culture, focusing on employee happiness and development, while promoting a collaborative work environment.
Company information
Workday is known for revolutionizing the enterprise software market, prioritizing employee-centric values and community engagement.
Team overview
The Customer Success team focuses on Financial Services and Insurance, allowing team members to manage their schedules and customer interactions effectively.
Job location and travel
The primary location is in Frisco, Texas, with flexible work options allowing for both in-office and remote work.
Application process
Candidates should inquire about the application process through Workday's recruitment team, including necessary documentation and deadlines.
Unique job features
The role offers the unique opportunity to engage with executive leadership and work within a flexible schedule that balances in-person and remote work.
Company overview
Workday is a leading provider of enterprise cloud applications for finance and human resources. Founded in 2005 by Dave Duffield and Aneel Bhusri, the company offers solutions that help businesses manage financial management, human capital management, and analytics. Workday generates revenue through subscription fees for its software-as-a-service (SaaS) model, catering to a wide range of industries including education, healthcare, and technology. The company is known for its innovative approach to enterprise software, emphasizing user-friendly design and continuous updates.
How to land this job
Tailor your resume to showcase your experience in customer success, emphasizing your ability to manage customer relationships and support enterprise implementations, as these are critical for the Customer Success Manager role at Workday.
Highlight your functional HCM or Financial domain experience, particularly any work with Financial Services or Insurance, to align with the specific industry focus of the position.
Apply through multiple platforms, including Workday's corporate site and LinkedIn, to maximize your visibility and chances of being noticed for this role.
Reach out to current Customer Success Managers or team members at Workday on LinkedIn to learn more about the position; potential ice breakers could include asking about their experiences at Workday or discussing recent industry trends in Financial Services.
Optimize your resume for ATS by incorporating relevant keywords from the job description, such as 'customer management', 'enterprise implementation', and 'Financial Services', to enhance your chances of passing initial screenings.
Utilizing Jennie Johnson's Power Apply feature can simplify your application process, ensuring your resume is tailored, your applications are submitted through the most effective channels, and you identify key connections to network with, allowing you to focus more on your job search strategy.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.