Job summary
Job post source
This job is directly from Fannie Mae
Job overview
The Capital Markets Operations Associate at Fannie Mae supports customer service and operational performance to help improve housing finance accessibility.
Responsibilities and impact
The role involves resolving customer issues, managing service level agreements, assisting with exception requests and production incidents, supporting process improvements, analyzing data, forecasting, managing capacity, and monitoring process performance and risks.
Compensation and benefits
The salary range is $67,000 to $84,000 per year, with eligibility for an incentive program and a comprehensive benefits package including health, life, and voluntary lifestyle benefits.
Experience and skills
A bachelor's degree or equivalent is required; relevant skills include data analysis, process improvement, and customer service support.
Work environment and culture
Fannie Mae promotes a collaborative and energizing work environment focused on impact and growth, with expectations for onsite work and reasonable accommodations for disabilities.
Company information
Fannie Mae is a leading company in housing finance, dedicated to making homeownership accessible and providing comprehensive employee benefits.
Job location and travel
The position requires regular onsite work at a designated office location with a preference for proximity to the office unless remote work is specified.
Unique job features
The job offers flexibility in daily tasks and the opportunity to contribute to process improvements and customer satisfaction in the housing finance industry.
Company overview
Fannie Mae, or the Federal National Mortgage Association, is a government-sponsored enterprise that provides liquidity, stability, and affordability to the U.S. housing market by purchasing and guaranteeing mortgages. They make money primarily through the fees they charge for guaranteeing loans and the interest income from their mortgage portfolio. Founded in 1938 during the Great Depression, Fannie Mae has played a crucial role in expanding homeownership in America.
How to land this job
Position your resume to highlight your experience in operations support, data analysis, and process improvement, emphasizing your ability to collaborate effectively with teams to resolve customer issues and manage service level agreements.
Focus on showcasing your skills in exception handling, escalation procedures, and communication of production incidents, as these are key responsibilities in the Capital Markets Operations Associate role.
Apply through multiple platforms including Fannie Mae's official careers page and LinkedIn to maximize your visibility and chances for this position.
Connect with current employees in Fannie Mae's Capital Markets or Operations divisions on LinkedIn, initiating conversations by referencing recent company initiatives or asking about their experience working on process improvements and customer engagement.
Optimize your resume for ATS by incorporating keywords from the job description such as 'process improvement,' 'data analysis,' 'customer satisfaction,' 'risk assessments,' and 'service level agreements' to ensure it passes automated screenings.
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