Job summary
Job post source
This job is directly from realtime
Job overview
The Team Leader - Helpdesk at realtime leads and mentors an agile IT support team to deliver superior service and support, driving operational excellence and team development within the company.
Responsibilities and impact
The role involves leading and mentoring the IT support team, promoting company culture, collaborating on divisional missions, driving performance metrics, managing tech incident responses, planning product roadmaps, developing talent, leading hiring and promotion decisions, and implementing best leadership practices.
Compensation and benefits
The position offers competitive compensation, generous short-term and long-term incentives, health, dental and vision insurance, paid annual and sick leave, 401K, and flexible remote working options.
Experience and skills
Candidates need 8+ years in IT support and helpdesk operations with 5+ years in leadership, expertise in enterprise support tools like Azure AD, Intune, Office 365, and ticketing platforms, strategic mindset with KPI and SLA management, ITIL knowledge, strong communication, and ability to lead hybrid or remote teams.
Career development
The job provides opportunities to shape the company's growth, develop leadership skills, and influence IT support strategies within a rapidly growing business.
Work environment and culture
Realtime fosters a team-oriented, inclusive, and dynamic work environment that values diversity, accountability, responsiveness, and service excellence.
Company information
Realtime Technologies offers flexible retail management solutions supporting Fortune 500 companies with sales, inventory, employee management, payments, business intelligence, and digital automation tools.
Team overview
The candidate will lead an agile IT support team focused on data-driven innovation, quality, and craftsmanship, working closely with peer leaders and company directors.
Job location and travel
The role offers remote and flexible working options, supporting a hybrid or remote-first workforce.
Unique job features
The position is distinguished by its servant leadership approach, emphasis on data-driven decision-making, and involvement in strategic planning and cross-functional collaboration.
Company overview
RealTime LLC, headquartered in Dothan, Alabama, is a privately held company specializing in IT services and consulting. Founded in 2000, the company provides managed IT services, focusing on Microsoft technologies, servers, and cybersecurity solutions. With an annual revenue of approximately $8.4 million, RealTime LLC serves businesses in the Wiregrass region, offering comprehensive technology solutions to enhance operational efficiency. The company is led by President and Partner Chad Mims and has a workforce of around 50 employees.
How to land this job
Position your resume to highlight your leadership experience in IT support and helpdesk operations, emphasizing your ability to scale and lead high-performing teams in service delivery and technical support.
Focus on showcasing your expertise with enterprise support systems like Azure Active Directory, Intune, Office 365, and ticketing platforms such as Zendesk, Jira, or Freshservice, as well as your strategic mindset in establishing KPIs, SLAs, and process improvements.
Apply through multiple channels including realtime's corporate careers site and LinkedIn to maximize your application’s visibility and reach within the company.
Connect with current Team Leaders or Engineering Managers at realtime on LinkedIn; start conversations by referencing recent company initiatives in retail management solutions or asking about how they foster team culture and innovation.
Optimize your resume for ATS by incorporating keywords from the job description such as 'IT support leadership,' 'helpdesk operations,' 'Azure Active Directory,' 'ITIL best practices,' and 'service excellence' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms and identify relevant LinkedIn contacts for networking, allowing you to focus your time on preparing for interviews and skill enhancement.
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