Amicis Global Technologies

Service Desk Analyst / IT Support in White Plains, NY 10601

NEW YORK, NYPosted 20 days ago

Job summary

  • Job post source

    This job is from a recruiting firm hiring for a separate company based on the pay rate and contract duration details suggesting staffing agency involvement.

  • Job overview

    The Service Desk Analyst / IT Support role involves providing technical support and customer service to end users, resolving IT issues, and supporting hardware and software including mobile devices at Amicis Global Technologies.

  • Responsibilities and impact

    The analyst will field service desk requests, troubleshoot and resolve computer and mobile device issues, escalate calls as needed, support software installations, password resets, and manage device provisioning and recycling projects.

  • Experience and skills

    Candidates should have at least 4 years of IT support experience, proficiency with Microsoft Office 365, mobile device management, ITSM tools like ServiceNow, strong communication skills, and either a high school diploma with 5 years analytical experience or an associate degree with 2 years experience.

  • Compensation and benefits

    The position offers a pay rate of $25.00 per hour on W2 for a 12-month contract; no additional benefits or bonuses are specified.

  • Job location and travel

    The job is located in White Plains, NY 10601, with no specific details on remote work or travel requirements.

  • Unique job features

    This role includes support for IronKey devices, mobile device management, and extended hours work for software installations, distinguishing it from typical IT support roles.

Company overview

Amicis Global Technologies appears to be a company based in Columbus, Ohio, involved in providing technical and financial analysis services. They recruit for roles such as Technical and Financial Analysts, indicating their focus on offering specialized expertise in these domains. While specific details about their history or operations are not evident from the provided data, their activities suggest they cater to clients requiring analytical and technical support, likely generating revenue through consulting or project-based engagements.

How to land this job

  • Position your resume to emphasize your experience in IT service desk support, highlighting your ability to handle service requests via phone and email and resolve technical issues promptly.

  • Focus on showcasing your technical skills with Windows 10 & 11, Microsoft 365 products, mobile device management, and troubleshooting hardware and software problems, as these are key to the role.

  • Apply through multiple channels including Amicis Global Technologies' corporate career site and LinkedIn to maximize your exposure for the Service Desk Analyst position.

  • Connect with current IT support team members at Amicis Global Technologies on LinkedIn; use ice breakers like commenting on recent IT projects they shared or asking about their experience with ServiceNow or mobile device management.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'IT service desk support,' 'ServiceNow,' 'mobile device management,' 'Windows 10 & 11,' and 'technical troubleshooting' to ensure it passes automated screenings.

  • Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify all relevant application portals, and find LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and skill enhancement.

Jennie Johnson works for you!

Here’s what we do to make sure you’re successful:

  • Targeted Resume Revamp:

    We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.

  • Job Description Dissection:

    Unpack the job posting with expert analysis, ensuring your application hits every key requirement.

  • Bespoke Cover Letter:

    Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.

  • Interview Mastery:

    Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.

  • Direct Application Insights:

    Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.

  • Skills and Gaps Assessment:

    Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.

  • Personalized Email Pitch:

    Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.

  • In-depth Research Guide:

    Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.

  • Detailed Company Analysis:

    Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.

  • Strategic Candidate Overview:

    Understand your unique value and why companies would want to interview you, highlighting your background and positioning.