Job summary
Job post source
This job is directly from Concentrix
Job overview
The Inside Sales Representative-Remote (Part-Time, Soft Sales) role at Concentrix involves working from home to provide customer service and sales support, contributing to customer retention and business growth.
Responsibilities and impact
The role includes handling inbound and outbound customer calls, using product knowledge to upsell and retain customers, documenting interactions in databases, and delivering expert customer experiences with a positive attitude.
Compensation and benefits
The position offers a starting wage between $15 and $18 per hour, paid training, performance-based incentives, employee referral bonuses, health and wellness programs, mentorship, and diversity and inclusion initiatives.
Experience and skills
Candidates should have at least 1 year of customer service experience, 6 months of soft sales experience, strong communication and persuasion skills, proficiency with computers, and a quiet home workspace with high-speed internet.
Career development
Concentrix provides free learning and leadership development programs with strong potential for career growth, as about 80% of managers and leaders are promoted from within.
Work environment and culture
The company promotes a people-first, inclusive culture with a global diverse team, emphasizing employee well-being, community support, and recognition events.
Company information
Concentrix is a global organization known for exceptional customer experiences and tech innovation, recognized annually for workplace excellence and career growth opportunities.
Team overview
The candidate will join a diverse, inclusive team of game-changers from over 70 countries, collaborating to support each other's success and well-being.
Job location and travel
This is a remote, work-from-home position available in the United States, specifically mentioning Ohio, requiring a quiet home environment and valid U.S. residence.
Application process
Applicants must be legally authorized to work in the U.S. and reside in approved states; the company encourages veterans to apply and provides links for EEO rights and accommodation requests.
Unique job features
The job offers flexible part-time remote work with comprehensive support, training, and a strong emphasis on career and personal development, along with unique cultural celebrations and wellness programs.
Company overview
Concentrix is a global business services company specializing in customer engagement and improving business performance. They generate revenue by providing customer experience outsourcing, including customer care, technical support, and sales services, to clients across various industries such as technology, healthcare, and finance. Founded in 1983, Concentrix has grown through strategic acquisitions, including the significant purchase of Convergys in 2018, enhancing its global footprint and service offerings. The company is known for its commitment to innovation, leveraging advanced analytics and technology to deliver superior customer experiences.
How to land this job
Tailor your resume to emphasize your customer service experience and highlight your soft sales skills such as upselling, persuasion, and relationship building, as these are key for the Inside Sales Representative role at Concentrix.
Showcase your ability to work remotely with a quiet, distraction-free environment and your proficiency with computer navigation, multitasking, and fast learning of new technologies.
Apply to multiple sources including Concentrix's official corporate careers page, LinkedIn, and other job boards where this position is posted to maximize your chances of being noticed.
Connect with current Inside Sales Representatives or recruiters at Concentrix on LinkedIn, using ice breakers like commenting on their recent posts about company culture or asking about their experience working remotely and career growth opportunities.
Optimize your resume for ATS by incorporating keywords from the job description such as 'inside sales,' 'customer service,' 'upselling,' 'remote work,' and 'soft sales' to pass initial screening algorithms.
Leverage Jennie Johnson's Power Apply feature to automate submitting tailored applications across multiple platforms, identify LinkedIn contacts for networking, and optimize your resume for ATS, freeing you to focus on interview preparation and skill development.
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