Service Representative 1, 2, or 3 (Teller) - Hayden Branch
HAYDEN, IDPosted 30+ days ago
Job summary
Job post source
This job is directly from Numerica Credit Union
Job overview
The Service Representative 1, 2, or 3 (Teller) role at Numerica Credit Union involves processing member transactions, uncovering financial needs, and deepening member relationships to enhance lives and build communities.
Responsibilities and impact
The job requires welcoming members, accurately processing transactions, understanding credit union systems, balancing cash drawers, promoting digital channels, adhering to compliance standards, resolving member concerns, and occasionally working at other branches or departments.
Compensation and benefits
Salary ranges from $17.61 to $32.32 depending on the level, with benefits and perks detailed on Numerica Credit Union's website including health insurance and retirement plans.
Experience and skills
Requirements vary by level: Service Representative 1 requires a high school diploma/GED and 6 months related experience; level 2 requires 2 years; level 3 requires 4 years plus leadership experience. Preferred qualifications include credit union or banking experience and bilingual skills in Spanish.
Career development
The role offers opportunities to mentor peers, provide leadership, and grow within the credit union through coaching and feedback, with increasing responsibilities at higher levels.
Work environment and culture
Numerica Credit Union emphasizes a warm, professional, and respectful environment focused on member satisfaction and community investment, guided by CARES principles.
Company information
Numerica Credit Union is a financial institution focused on enhancing lives and building communities, offering a range of member services and digital delivery channels.
Team overview
The position reports to the Assistant Branch Manager and may involve working with various branches and departments, with opportunities to lead and mentor team members at higher levels.
Job location and travel
The role is based at the Hayden Branch with occasional work at other branches or departments as needed.
Application process
Applicants can apply through Numerica Credit Union's career page and may request accommodations if needed due to disability; no specific deadlines mentioned.
Unique job features
The job is distinguished by its tiered levels with increasing responsibilities, emphasis on CARES principles, and opportunities for leadership and mentoring within the credit union.
Company overview
Numerica Credit Union is a financial cooperative that provides a range of banking services including savings accounts, loans, mortgages, and investment options to its members. It generates revenue primarily through interest on loans and fees for financial services. Established in 1937, Numerica has grown to serve over 160,000 members across Washington, Idaho, and Oregon, emphasizing community involvement and financial education. The credit union is known for its commitment to enhancing the financial well-being of its members and supporting local communities through various initiatives and partnerships.
How to land this job
Position your resume to highlight your customer service skills, cash handling experience, and ability to process a wide variety of financial transactions accurately and efficiently at Numerica Credit Union.
Emphasize your interpersonal skills such as warmth, courtesy, respect, and your ability to deepen member relationships by uncovering financial needs and making recommendations.
Apply through multiple channels including Numerica Credit Union's official careers page and LinkedIn to increase your chances of being noticed for the Service Representative position.
Connect with current employees in the branch or service divisions on LinkedIn, using ice breakers like commenting on Numerica’s community involvement or asking about their experience with the CARES principles.
Optimize your resume for ATS by incorporating keywords from the job description such as 'cash handling,' 'member transactions,' 'compliance,' 'CARES principles,' and 'digital delivery channels' to ensure your resume passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume for ATS, and identify LinkedIn connections to network with, allowing you to focus your time on preparing for interviews and other job search activities.
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