Job summary
Job post source
This job is directly from Island Hospitality Management
Job overview
The Front Desk Agent role at Island Hospitality Management involves managing front desk operations and serving as a key contact for guests and vendors, ensuring professional and courteous service in a fast-paced environment.
Responsibilities and impact
The agent will handle guest check-in and check-out, process payments, provide information and assistance to guests and vendors, and prepare shift reports for management.
Compensation and benefits
The position offers healthcare including medical, dental, and vision insurance, HSA and FSA plans, dependent care FSA, identity theft protection, commuter benefits, pet insurance, PTO, paid sick and vacation time, family leave, a 401(k) plan with company matching, incentive bonuses, free room nights, employee discounts, and wellness programs.
Experience and skills
Candidates should be highly motivated team players with strong initiative, effective problem-solving skills, ability to work well under stress, and excellent guest service orientation.
Career development
Island Hospitality provides formalized training and development programs with clear career paths and growth opportunities within the hospitality business.
Work environment and culture
The company values employee development, wellness, and recognition, offering a supportive and flexible work environment with variable scheduling based on occupancy and season.
Company information
Island Hospitality Management is a hospitality company focused on hotel operations with a commitment to employee development and guest service excellence.
Unique job features
The job features a comprehensive benefits package, incentive-based bonuses, employee recognition programs, and opportunities for career growth through in-house training.
Company overview
Island Hospitality Management is a leading hotel management company specializing in the extended stay, select service, and upscale hotel segments. They operate a diverse portfolio of properties under well-known brands such as Marriott, Hilton, and Hyatt, generating revenue through hotel operations, management fees, and performance incentives. Founded in 1985, the company has grown significantly, emphasizing a hands-on management approach and a commitment to delivering exceptional guest experiences. Their extensive industry expertise and strategic partnerships have positioned them as a trusted leader in the hospitality sector.
How to land this job
Position your resume to highlight your strong communication skills, professionalism, and ability to manage front desk operations efficiently under pressure, as these are key for the Front Desk Agent role at Island Hospitality Management.
Emphasize your experience with guest check-in/check-out procedures, payment processing, and providing excellent customer service, along with your problem-solving abilities and teamwork.
Apply through multiple channels such as Island Hospitality Management's corporate career site, LinkedIn, and other job boards to maximize your application visibility.
Connect with current Front Desk Agents or hospitality team members at Island Hospitality Management on LinkedIn, using ice breakers like commenting on their recent posts about hospitality trends or asking about their experience with Island Hospitality’s training programs.
Optimize your resume for ATS by incorporating keywords from the job description such as 'guest service,' 'check-in/check-out,' 'payment processing,' 'problem-solving,' and 'team player' to ensure your resume passes initial screenings.
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